/* 4T Atendimento — Design System v2.0 (Stripe-style flat) */

/* =====================================================
   1. DESIGN TOKENS
   ===================================================== */

:root {
    /* Brand — Cohere */
    --primary:        #17171c;
    --primary-rgb:    23, 23, 28;
    --primary-hover:  #2a2a2a;
    --primary-light:  rgba(23, 23, 28, 0.06);
    --primary-glow:   rgba(23, 23, 28, 0.12);
    --primary-deep:   #003c33;
    --primary-light2: #1a5a50;
    --accent-coral:   #ff7759;
    --accent-blue:    #1863dc;
    --accent-green:   #003c33;
    --wa-sent:      #F97316;
    --wa-delivered: #3B82F6;
    --wa-read:      #22C55E;
    --wa-failed:    #EF4444;
    --wa-played:    #a78bfa;

    /* Semantic */
    --success:        #22c55e;
    --success-bg:     rgba(34, 197, 94, 0.10);
    --warning:        #D97706;
    --warning-bg:     rgba(217, 119, 6, 0.10);
    --error:          #b30000;
    --error-bg:       rgba(179, 0, 0, 0.10);

    /* Channels */
    --whatsapp-color: #25D366;
    --whatsapp-bg:    rgba(37,211,102,.15);
    --whatsapp-border: rgba(37,211,102,.30);
    --whatsapp-glow:  rgba(37,211,102,.22);
    --sms-color:      #F59E0B;
    --sms-bg:         rgba(245,158,11,.15);
    --sms-border:     rgba(245,158,11,.30);
    --sms-glow:       rgba(245,158,11,.18);
    --email-color:    #3B82F6;
    --email-bg:       rgba(59,130,246,.15);
    --email-border:   rgba(59,130,246,.30);
    --email-glow:     rgba(59,130,246,.18);
    --voice-color:    #30d158;
    --voice-bg:       rgba(48,209,88,.15);
    --voice-border:   rgba(48,209,88,.30);
    --voice-glow:     rgba(48,209,88,.22);
    --widget-color:   #a78bfa;
    --widget-bg:      rgba(167,139,250,.15);
    --widget-border:  rgba(167,139,250,.30);
    --widget-glow:    rgba(167,139,250,.18);
}

/* Cohere typography — Space Grotesk for headings */
h1, h2, h3, h4, .card-title, .kpi-value, .login-title, .section-title,
.empty-state-header h3, .analytics-title, .settings-card-title,
.sv2-kpi-value, .ai-chat-modal-title, .ai-panel-title {
    font-family: 'Space Grotesk', system-ui, sans-serif;
    letter-spacing: -0.02em;
}

/* ── Standardized module header (reference: media_library) ── */
.module-topbar { display:flex; align-items:center; justify-content:space-between; margin-bottom:20px; flex-wrap:wrap; gap:12px; }
.module-title { font-family:'Space Grotesk',system-ui,sans-serif; font-size:1.3rem; font-weight:700; color:var(--title-color); margin:0; }
.module-title i { color:var(--primary); margin-right:8px; font-size:1.2rem; vertical-align:middle; }
.module-subtitle { font-size:0.78rem; color:var(--text-muted); margin:4px 0 0 0; }

/* Global focus-visible — garante indicador de foco para navegação por teclado */
:focus-visible {
    outline: 2px solid var(--primary) !important;
    outline-offset: 2px !important;
}

/* Dark mode */
:root, .dark-mode {
    --bg-page:          #0a0a0a;
    --bg-surface:       #111111;
    --bg-raised:        #1a1a1a;

    --bg-dark-1:        #0a0a0a;
    --bg-dark-2:        #111111;
    --bg-gradient:      #0a0a0a;

    --sidebar-bg:       #001a15;
    --queue-bg:         #0d0d0d;
    --chat-bg:          #0a0a0a;
    --chat-header-bg:   #111111;
    --chat-footer-bg:   #111111;
    --details-bg:       #111111;
    --header-bg:        #001a15;
    --received-msg-bg:  #1a1a1a;
    --sent-msg-bg:      #2a2a2a;
    --dir-out-bg:       #0a1a15;

    --glass-bg:           #1a1a1a;
    --glass-bg-hover:     rgba(255, 255, 255, 0.05);
    --glass-border:       #23252a;
    --glass-border-focus: var(--accent-coral);
    --glass-input:        rgba(255, 255, 255, 0.04);

    --text-color:  #f7f8f8;
    --text-muted:  #9c9fa5;
    --title-color: #ffffff;
}

/* Light mode (default) */
.light-mode {
    --bg-page:        #ffffff;
    --bg-surface:     #fafafa;
    --bg-raised:      #ffffff;

    --bg-dark-1:      #fafafa;
    --bg-dark-2:      #ffffff;
    --bg-gradient:    #fafafa;

    --sidebar-bg:       #003c33;
    --queue-bg:         #fafafa;
    --chat-bg:          #ffffff;
    --chat-header-bg:   #fafafa;
    --chat-footer-bg:   #fafafa;
    --details-bg:       #fafafa;
    --header-bg:        #ffffff;
    --received-msg-bg:  #eeece7;
    --sent-msg-bg:      #dceeeb;
    --dir-out-bg:       #1a3a3a;

    --glass-bg:           #ffffff;
    --glass-bg-hover:     rgba(23, 23, 28, 0.04);
    --glass-border:       #d9d9dd;
    --glass-border-focus: var(--accent-coral);
    --glass-input:        rgba(23, 23, 28, 0.04);

    --text-color:  #212121;
    --text-muted:  #93939f;
    --title-color: #17171c;
    --glass-input:        #F8FAFC;

    --text-color:  #0F172A;
    --text-muted:  #64748B;
    --title-color: #0F172A;
}

/* =====================================================
   2. GLOBAL RESET & BASE
   ===================================================== */

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html, body {
    height: 100vh;
    overflow: hidden;
}

body {
    font-family: 'Inter', system-ui, -apple-system, sans-serif;
    background: var(--bg-page);
    color: var(--text-color);
    font-size: 14px;
    line-height: 1.5;
}

h1, h2, h3, h4, h5, h6 {
    font-family: inherit;
    color: var(--title-color);
    font-weight: 600;
}

a {
    color: var(--primary);
    text-decoration: none;
    transition: color 0.2s;
}

a:hover { color: var(--primary-hover); }

/* Scrollbars */
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb {
    background: rgba(148, 163, 184, 0.30);
    border-radius: 99px;
}
::-webkit-scrollbar-thumb:hover { background: rgba(148, 163, 184, 0.55); }

/* Legacy decorations — hidden in new design */
.decorations, .orb, .orb-1, .orb-2 { display: none; }

/* =====================================================
   3. LAYOUT
   ===================================================== */

.app-container {
    display: grid;
    grid-template-columns: 64px 1fr;
    min-height: 100vh;
    background: var(--bg-page);
}

.app-container.sidebar-collapsed,
.app-container.sidebar-expanded,
.app-container.sidebar-pinned {
    grid-template-columns: 64px 1fr;
}

/* =====================================================
   4. SIDEBAR
   ===================================================== */

.sidebar {
    background: var(--sidebar-bg);
    border-right: 1px solid var(--glass-border);
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    padding: 12px 0;
    gap: 0;
    z-index: 50;
    width: 100%;
    min-width: 0;
    overflow: hidden;
    white-space: nowrap;
    position: sticky;
    top: 0;
    height: 100vh;
}

/* ---- Logo ---- */
.logo-container {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 48px;
    flex-shrink: 0;
    margin-bottom: 8px;
    padding: 0 14px;
}

/* Quando expandida (hover ou pinned): alinha à esquerda */
.sidebar:hover .logo-container,
.app-container.sidebar-pinned .sidebar .logo-container,
.app-container.sidebar-expanded .logo-container {
    justify-content: flex-start;
    padding: 0 12px;
}

.logo-4t {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
    border-radius: 8px;
    background: var(--primary);
    color: #fff;
    font-size: 0.9rem;
    font-weight: 800;
    letter-spacing: -1px;
    flex-shrink: 0;
}

.logo-4t span { color: #fff; }

.logo-sub {
    font-size: 0.7rem;
    color: var(--text-muted);
    letter-spacing: 1.5px;
    text-transform: uppercase;
    margin-left: 10px;
    display: none;
}

.app-container.sidebar-expanded .logo-sub { display: block; }

/* ---- Profile badge ---- */
.profile-badge, .sidebar-profile {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 8px;
    border-radius: 8px;
    margin: 0 4px 8px;
    background: transparent;
    border: none;
    cursor: default;
}

.app-container.sidebar-expanded .profile-badge,
.app-container.sidebar-expanded .sidebar-profile {
    padding: 8px 12px;
    margin: 0 8px 8px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
}

.profile-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.8rem;
    color: #fff;
    flex-shrink: 0;
    overflow: hidden;
}

.profile-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 50%;
}

.profile-info { overflow: hidden; }

.profile-name {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--title-color);
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
}

.profile-role {
    font-size: 0.7rem;
    color: var(--primary);
    text-transform: uppercase;
    font-weight: 600;
    letter-spacing: 0.3px;
}

/* ---- Menu list ---- */
.menu-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 2px;
    flex-grow: 1;
    width: 100%;
    padding: 0 4px;
}

.menu-item a {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    padding: 10px;
    border-radius: 8px;
    color: var(--text-muted);
    font-size: 0.88rem;
    font-weight: 500;
    transition: background 0.15s, color 0.15s;
    position: relative;
}

.app-container.sidebar-expanded .menu-item a {
    justify-content: flex-start;
    padding: 9px 12px;
}

.menu-item a:hover {
    background: var(--glass-bg-hover);
    color: var(--title-color);
}

.menu-item.active a {
    background: var(--primary-light);
    color: var(--primary);
    border-left: 2px solid var(--primary);
}

/* Sidebar text (icon + label) */
.sidebar-text-hide {
    display: none;
    font-size: 0.88rem;
}

.app-container.sidebar-expanded .sidebar-text-hide {
    display: inline;
}

/* Hide full logo text in collapsed mode */
.sidebar-logo-full { display: none; }
.sidebar-logo-mini { display: flex; }

.app-container.sidebar-expanded .sidebar-logo-full { display: flex; }
.app-container.sidebar-expanded .sidebar-logo-mini { display: none; }

/* Sidebar collapse — legacy .collapsed class */
.sidebar.collapsed { width: 56px; padding: 12px 0; align-items: center; }

.sidebar.collapsed .sidebar-text-hide { display: none !important; }
.sidebar.collapsed .sidebar-logo-full { display: none !important; }
.sidebar.collapsed .sidebar-logo-mini { display: flex !important; }
.sidebar.collapsed .profile-badge { background: transparent; border: none; }
.sidebar.collapsed .profile-info { display: none; }
.sidebar.collapsed .menu-item a { justify-content: center; padding: 10px; }
.sidebar.collapsed .menu-item.active a { border-left: 2px solid var(--primary); }
.sidebar.collapsed .channel-matrix-grid { grid-template-columns: 1fr; }
.sidebar.collapsed .operator-summary-card { display: none; }

/* Sidebar toggle button */
.sidebar-toggle-btn {
    position: absolute;
    top: 8px;
    right: 6px;
    background: none;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    font-size: 0.8rem;
    padding: 3px 5px;
    border-radius: 5px;
    transition: color 0.2s;
    z-index: 1;
}

.sidebar-toggle-btn:hover { color: var(--primary); }

/* Channel matrix inside sidebar */
.channel-matrix-container { width: 100%; padding: 8px 4px; }

.channel-matrix-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
}

.matrix-btn {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 7px;
    padding: 9px 6px;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 4px;
    color: var(--text-muted);
    font-size: 0.7rem;
    font-weight: 600;
    outline: none;
    transition: border-color 0.2s, background 0.2s, color 0.2s, transform 0.15s;
}

.matrix-btn .icon { font-size: 1.1rem; }
.matrix-btn .label { white-space: nowrap; }

.matrix-btn:hover { color: var(--title-color); border-color: var(--primary); transform: translateY(-1px); }
.matrix-btn.whatsapp:hover { border-color: var(--whatsapp-color); background: var(--whatsapp-bg); }
.matrix-btn.sms:hover      { border-color: var(--sms-color);      background: var(--sms-bg); }
.matrix-btn.email:hover    { border-color: var(--email-color);    background: var(--email-bg); }
.matrix-btn.voice:hover    { border-color: var(--voice-color);    background: var(--voice-bg); }
.matrix-btn.voice.active   { border-color: var(--voice-color); background: var(--voice-bg); color: var(--voice-color); }
.matrix-btn.widget:hover   { border-color: var(--primary);        background: var(--primary-light); }

/* Sidebar operator summary card */
.operator-summary-card {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 12px;
    margin: 4px;
    font-size: 0.8rem;
}

/* ---- New sidebar components ---- */
.sidebar-logo-area {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 16px 12px;
    border-bottom: 1px solid var(--glass-border);
    flex-shrink: 0;
    min-height: 56px;
    text-decoration: none;
}

/* Ícone SVG — cor adapta pelo currentColor do tema */
.sidebar-logo-icon {
    flex-shrink: 0;
    color: var(--title-color);
}

/* Wordmark */
.sidebar-logo-wordmark {
    display: flex;
    flex-direction: column;
    gap: 1px;
}

.sidebar-logo-brand {
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--title-color);
    letter-spacing: -0.3px;
    line-height: 1.2;
}

.sidebar-logo-tagline {
    font-size: 0.58rem;
    color: var(--text-muted);
    letter-spacing: 1px;
    text-transform: uppercase;
}

.sidebar-nav { padding: 2px 8px; flex: 1; overflow-y: auto; display: flex; flex-direction: column; }

.sidebar-sistema-scroll { overflow-x: hidden; overflow-y: auto; max-height: 155px; }

.sidebar-section-label {
    font-size: 0.62rem; font-weight: 700; color: var(--text-muted);
    letter-spacing: 0.8px; text-transform: uppercase;
    padding: 2px 10px 2px; margin-bottom: 1px; margin-top: 6px;
}

.sidebar-item {
    display: flex; align-items: center; gap: 10px;
    padding: 5px 10px; border-radius: 7px;
    color: var(--text-muted); text-decoration: none;
    font-size: 0.82rem; font-weight: 400;
    transition: background 0.15s, color 0.15s;
    margin-bottom: 1px; position: relative;
}
.sidebar-item i { font-size: 16px; width: 18px; flex-shrink: 0; }
.sidebar-item:hover { background: var(--glass-bg-hover); color: var(--title-color); }
.sidebar-item.active { background: var(--primary-light); color: var(--primary); }
.dark-mode .sidebar-item.active { background: var(--primary-light); color: var(--primary); }

.sidebar-subitem {
    padding-left: 28px !important;
    font-size: 0.78rem !important;
}
.sidebar-subitem i { font-size: 13px !important; }

.sidebar-badge {
    margin-left: auto; background: var(--accent-coral, #ff7759); color: #fff;
    font-size: 0.62rem; font-weight: 700; padding: 1px 6px;
    border-radius: 10px; line-height: 1.6;
}

.sidebar-channels {
    padding: 6px 8px 4px;
    border-top: 1px solid var(--glass-border);
    flex-shrink: 0;
}
.sidebar-ch-icons { display: flex; gap: 5px; flex-wrap: wrap; padding: 4px 2px 0; }
.sidebar-ch-btn {
    width: 34px; height: 34px; border-radius: 8px;
    background: rgba(255,255,255,0.1); border: none;
    display: flex; align-items: center; justify-content: center;
    color: var(--text-muted); cursor: pointer; font-size: 16px;
    transition: all 0.15s; flex-shrink: 0;
}
/* Channel button colors — matching ticket-avatar style */
.sidebar-ch-whatsapp { color: var(--whatsapp-color); background: rgba(37,211,102,0.12); }
.sidebar-ch-sms      { color: var(--sms-color);      background: rgba(245,158,11,0.12); }
.sidebar-ch-email    { color: var(--email-color);    background: rgba(59,130,246,0.12); }
.sidebar-ch-voice    { color: var(--voice-color);    background: rgba(48,209,88,0.12); }
.sidebar-ch-widget   { color: var(--widget-color);   background: rgba(167,139,250,0.15); }

.sidebar-ch-whatsapp:hover { background: rgba(37,211,102,0.18); }
.sidebar-ch-sms:hover      { background: rgba(245,158,11,0.18); }
.sidebar-ch-email:hover    { background: rgba(59,130,246,0.18); }
.sidebar-ch-voice:hover    { background: rgba(48,209,88,0.18); }
.sidebar-ch-widget:hover   { background: rgba(167,139,250,0.18); }

.sidebar-ch-icons .ticket-avatar-wrap { cursor: pointer; }

.sidebar-user-area {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 14px;
    border-top: 1px solid var(--glass-border);
    flex-shrink: 0;
}

.sidebar-user-name-link {
    display: block;
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--title-color);
    text-decoration: none;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    transition: color 0.15s;
}
.sidebar-user-name-link:hover { color: var(--primary); }
.sidebar-user-avatar {
    width: 28px; height: 28px; border-radius: 50%; flex-shrink: 0;
    background: var(--primary-light); color: var(--primary);
    display: flex; align-items: center; justify-content: center;
    font-size: 0.7rem; font-weight: 700; object-fit: cover;
}
.sidebar-user-info { overflow: hidden; flex: 1; min-width: 0; }
.sidebar-user-name { font-size: 0.78rem; font-weight: 600; color: var(--title-color); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sidebar-user-role { font-size: 0.62rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.3px; }
.sidebar-logout-inline {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 5px 10px;
    font-size: 0.82rem;
    color: var(--text-muted);
    text-decoration: none;
    transition: color 0.15s;
    border-radius: 7px;
}
.sidebar-logout-inline i { font-size: 16px; width: 18px; }
.sidebar-logout-inline:hover { color: var(--error); background: var(--glass-bg-hover); }

/* =====================================================
   5. MAIN WRAPPER & HEADER
   ===================================================== */

.main-wrapper {
    display: grid;
    grid-template-rows: 52px 1fr;
    height: 100vh;
    background: var(--bg-dark-2);
    min-width: 0;
}

.main-header {
    background: var(--header-bg);
    border-bottom: 1px solid var(--glass-border);
    padding: 0 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    position: relative;
    z-index: 200;
}

.header-title {
    font-size: 1rem;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--title-color);
}

/* Role tags */
.role-tag {
    font-size: 0.68rem;
    padding: 2px 8px;
    border-radius: 99px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.role-tag.superadmin { background: rgba(255, 119, 89, 0.15); color: var(--accent-coral, #ff7759); border: 1px solid rgba(255, 119, 89, 0.3); }
.role-tag.admin      { background: rgba(24, 99, 220, 0.12); color: var(--accent-blue, #1863dc); border: 1px solid rgba(24, 99, 220, 0.3); }
.role-tag.supervisor { background: var(--success-bg);        color: var(--success); border: 1px solid rgba(22, 163, 74, 0.3); }
.role-tag.operador   { background: var(--warning-bg);        color: var(--warning); border: 1px solid rgba(217, 119, 6, 0.3); }

/* Switcher */
.switcher-container {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 7px;
    padding: 4px 10px;
}

.switcher-label {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-weight: 600;
}

.switcher-select {
    background: transparent;
    border: none;
    color: var(--primary);
    font-family: inherit;
    font-size: 0.82rem;
    font-weight: 600;
    outline: none;
    cursor: pointer;
}

.switcher-select option { background: var(--bg-dark-2); color: var(--text-color); }

/* Sidebar hamburger */
.sidebar-hamburger-btn {
    background: none;
    border: 1px solid var(--glass-border);
    color: var(--text-muted);
    cursor: pointer;
    font-size: 1rem;
    padding: 5px 9px;
    border-radius: 7px;
    transition: all 0.2s;
    line-height: 1;
    flex-shrink: 0;
}

.sidebar-hamburger-btn:hover {
    color: var(--primary);
    border-color: var(--primary);
    background: var(--primary-light);
}

/* =====================================================
   6. WORKSPACE TRI-COLUMN
   ===================================================== */

.workspace-grid {
    display: grid;
    grid-template-columns: 300px 5px 1fr 320px;
    height: calc(100vh - 52px);
    overflow: hidden;
}

/* ---- Queue panel (left) ---- */
.queue-panel {
    background: var(--queue-bg);
    border-right: 1px solid var(--glass-border);
    display: grid;
    grid-template-rows: 48px 44px 1fr;
    overflow: hidden;
}

/* ---- Queue resize handle ---- */
.queue-resize-handle {
    width: 5px;
    background: transparent;
    cursor: col-resize;
    flex-shrink: 0;
    position: relative;
    z-index: 10;
    transition: background 0.15s;
}
.queue-resize-handle:hover,
.queue-resize-handle.dragging {
    background: var(--primary);
}

/* Tabs */
.queue-tabs {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    border-bottom: 1px solid var(--glass-border);
}

.tab-btn {
    background: transparent;
    border: none;
    border-bottom: 2px solid transparent;
    color: var(--text-muted);
    font-family: inherit;
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    transition: color 0.2s, border-color 0.2s;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 5px;
    padding: 0 4px;
}

.tab-btn span.badge {
    font-size: 0.68rem;
    background: var(--glass-bg);
    color: var(--text-color);
    padding: 1px 5px;
    border-radius: 99px;
    font-weight: 500;
}

.tab-btn.active {
    color: var(--primary);
    border-bottom-color: var(--primary);
}

.tab-btn.active span.badge {
    background: var(--primary);
    color: #fff;
}

/* Search */
.search-box-container {
    padding: 7px 10px;
    border-bottom: 1px solid var(--glass-border);
    display: flex;
    align-items: center;
}

.search-input {
    width: 100%;
    padding: 5px 10px;
    background: var(--glass-input);
    border: 1px solid var(--glass-border);
    border-radius: 6px;
    color: var(--text-color);
    font-size: 0.82rem;
    outline: none;
    transition: border-color 0.2s;
    font-family: inherit;
}

.search-input:focus { border-color: var(--primary); }
.search-input::placeholder { color: var(--text-muted); opacity: 0.7; }

/* Tickets list */
.tickets-list {
    overflow-y: auto;
    padding: 8px;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

/* Ticket item */
.ticket-item {
    background: var(--bg-page);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 10px 12px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: border-color 0.15s, background 0.15s;
    position: relative;
}

.ticket-item::before {
    content: '';
    position: absolute;
    left: 0;
    top: 20%;
    height: 60%;
    width: 3px;
    border-radius: 0 3px 3px 0;
    background: transparent;
    transition: background 0.15s;
}

.ticket-item:hover {
    border-color: var(--primary);
    background: var(--primary-light);
}

.ticket-item.active {
    border-color: var(--primary);
    background: var(--primary-light);
}

.ticket-item.active::before { background: var(--primary); }

/* Ticket com nova mensagem do cliente — apenas fundo muda, nada mais */
.ticket-item.ticket-unread {
    background: var(--unread-ticket-bg, rgba(99,102,241,0.18)) !important;
}

/* Channel icons */
.ticket-channel-icon {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    flex-shrink: 0;
}

.ticket-item.whatsapp .ticket-channel-icon { background: var(--whatsapp-bg); color: var(--whatsapp-color); border: 1px solid var(--whatsapp-border); box-shadow: 0 3px 10px -3px var(--whatsapp-glow); }
.ticket-item.sms      .ticket-channel-icon { background: var(--sms-bg);      color: var(--sms-color);      border: 1px solid var(--sms-border);      box-shadow: 0 3px 10px -3px var(--sms-glow); }
.ticket-item.email    .ticket-channel-icon { background: var(--email-bg);    color: var(--email-color);    border: 1px solid var(--email-border);    box-shadow: 0 3px 10px -3px var(--email-glow); }
.ticket-item.voice    .ticket-channel-icon { background: var(--voice-bg);    color: var(--voice-color);    border: 1px solid var(--voice-border);    box-shadow: 0 3px 10px -3px var(--voice-glow); }
.ticket-item.widget   .ticket-channel-icon { background: var(--widget-bg);   color: var(--widget-color);   border: 1px solid var(--widget-border);   box-shadow: 0 3px 10px -3px var(--widget-glow); }

.ticket-text-info { flex-grow: 1; overflow: hidden; }

.ticket-top-line {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 3px;
}

.ticket-customer-name {
    font-size: 0.88rem;
    font-weight: 600;
    color: var(--title-color);
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
}

.ticket-time {
    font-size: 0.68rem;
    color: var(--text-muted);
    font-weight: 500;
    padding: 1px 5px;
    border-radius: 4px;
    white-space: nowrap;
}

.ticket-total-time {
    display: block;
    font-size: 0.67rem;
    color: var(--text-muted);
    opacity: 0.75;
    margin-top: 2px;
    letter-spacing: 0.01em;
}

.ticket-last-msg {
    font-size: 0.75rem;
    color: var(--text-muted);
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
}

/* SLA states */
.ticket-item.sla-green { background: rgba(34,197,94,0.18); border-color: rgba(34,197,94,0.45); }
.ticket-item.sla-green .ticket-time { color: var(--success); background: rgba(34,197,94,0.22); }
.ticket-item.sla-green::before { background: var(--success); }

.ticket-item.sla-yellow { background: rgba(234,179,8,0.18); border-color: rgba(234,179,8,0.45); }
.ticket-item.sla-yellow .ticket-time { color: var(--warning); background: rgba(234,179,8,0.22); }
.ticket-item.sla-yellow::before { background: var(--warning); }

.ticket-item.sla-red { background: rgba(239,68,68,0.18); border-color: rgba(239,68,68,0.45); }
.ticket-item.sla-red .ticket-time { color: var(--error); background: rgba(239,68,68,0.22); }
.ticket-item.sla-red::before { background: var(--error); }

@keyframes sla-red-pulse {
    0%   { opacity: 0.85; }
    100% { opacity: 1; }
}

.ticket-item.sla-red { animation: sla-red-pulse 1s infinite alternate; }
.ticket-item.sla-yellow { animation: sla-red-pulse 2s infinite alternate; }

/* ---- Chat panel (center) ---- */
.chat-panel {
    display: flex;
    flex-direction: column;
    overflow: hidden;
    background: var(--chat-bg-image, var(--chat-bg));
    background-size: cover;
    background-position: center center;
    background-attachment: local;
    position: relative;
}

/* Enhance bubble shadow when a custom background is active */
.chat-panel.has-custom-bg .msg-bubble {
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.35);
}

.chat-panel .chat-messages-area {
    flex: 1;
    min-height: 0;
}

.chat-header {
    background: var(--chat-header-bg);
    border-bottom: 1px solid var(--glass-border);
    padding: 0 14px;
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 10px;
    min-height: 52px;
    flex-shrink: 0;
}

.chat-client-title {
    display: flex;
    align-items: center;
    gap: 10px;
}

.chat-channel-indicator {
    font-size: 0.72rem;
    color: var(--text-muted);
    font-weight: 500;
    display: flex;
    align-items: center;
    gap: 5px;
}

.chat-channel-indicator span.dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
}

.whatsapp span.dot { background: var(--whatsapp-color); }
.sms span.dot      { background: var(--sms-color); }
.email span.dot    { background: var(--email-color); }
.voice span.dot    { background: var(--voice-color); }
.widget span.dot   { background: var(--primary); }

/* #58 Intent badges */
.intent-badge-reclamacao   { background:var(--intent-reclamacao, #ef4444); color:#fff; }
.intent-badge-duvida       { background:var(--intent-duvida, #f59e0b); color:#000; }
.intent-badge-cancelamento { background:var(--intent-cancelamento, #f97316); color:#fff; }
.intent-badge-elogio       { background:var(--intent-elogio, #22c55e); color:#fff; }
.intent-badge-suporte      { background:var(--intent-suporte, #3b82f6); color:#fff; }
.ticket-intent-badge {
    display:inline-block; padding:0 6px; border-radius:3px;
    font-size:.6rem; font-weight:700; line-height:1.6;
    text-transform:uppercase; letter-spacing:.3px;
}

/* Messages area */
.chat-messages-area {
    padding: 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.msg-wrapper { display: flex; width: 100%; }

.msg-wrapper.received, .msg-wrapper.customer { justify-content: flex-start; }
.msg-wrapper.sent,     .msg-wrapper.agent    { justify-content: flex-end; }
.msg-wrapper.system,   .msg-wrapper.bot      { justify-content: center; }

.msg-bubble {
    max-width: 66%;
    padding: 9px 14px;
    border-radius: 12px;
    font-size: 0.88rem;
    line-height: 1.55;
    word-break: break-word;
    white-space: pre-wrap;
    box-shadow: none;
    position: relative;
}

/* Customer bubble */
.msg-wrapper.received .msg-bubble,
.msg-wrapper.customer .msg-bubble {
    background: var(--received-msg-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-color);
    border-bottom-left-radius: 3px;
}

.msg-wrapper.customer::before {
    content: attr(data-sender);
    display: block;
    font-size: 0.65rem;
    color: var(--text-muted);
    margin-bottom: 3px;
    align-self: flex-end;
    padding-left: 4px;
}

/* Agent bubble — cor única independente do canal */
.msg-wrapper.sent .msg-bubble,
.msg-wrapper.agent .msg-bubble {
    color: #fff;
    border-bottom-right-radius: 4px;
    background: var(--sent-msg-bg);
}

.light-mode .msg-wrapper.sent .msg-bubble,
.light-mode .msg-wrapper.agent .msg-bubble {
    background: var(--sent-msg-bg);
    color: #17171c;
}

/* System bubble — pill */
.msg-wrapper.system .msg-bubble {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-muted);
    font-size: 0.74rem;
    padding: 4px 12px;
    border-radius: 99px;
    box-shadow: none;
    max-width: 80%;
    text-align: center;
}

/* Bot bubble — arredondamento baixo */
.msg-wrapper.bot .msg-bubble {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-color);
    font-size: 0.85rem;
    padding: 9px 14px;
    border-radius: 6px;
    box-shadow: none;
    max-width: 72%;
    text-align: left;
}

.msg-time {
    display: block;
    font-size: 0.67rem;
    margin-top: 4px;
    text-align: right;
    opacity: 0.65;
}

/* ── WhatsApp message status dot ── */
.wa-status-dot {
    display: inline-block;
    width: 9px;
    height: 9px;
    border-radius: 50%;
    border: 1.5px solid rgba(255,255,255,0.55);
    position: absolute;
    bottom: 5px;
    right: 7px;
    flex-shrink: 0;
}
.wa-status-sent      { background: var(--warning); } /* laranja — enviado */
.wa-status-delivered { background: var(--wa-delivered, #3B82F6); }
.wa-status-read      { background: var(--wa-read, #22C55E); }
.wa-status-failed    { background: var(--wa-failed, #EF4444); }
.wa-status-played    { background: var(--wa-played, #a78bfa); } /* roxo — áudio/voz ouvido pelo cliente */

/* Emoji Reactions */
.msg-bubble { position: relative; }
.msg-reaction {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    position: absolute;
    bottom: -11px;
    right: 8px;
    background: var(--card-bg, #1e293b);
    border: 1px solid rgba(255,255,255,0.13);
    border-radius: 12px;
    padding: 1px 6px;
    font-size: 0.9rem;
    line-height: 1.4;
    z-index: 2;
    box-shadow: 0 1px 4px rgba(0,0,0,0.3);
    pointer-events: none;
}
.msg-react-btn {
    background: none;
    border: none;
    cursor: pointer;
    font-size: 0.85rem;
    opacity: 0;
    transition: opacity 0.15s;
    padding: 2px 5px;
    align-self: flex-end;
    margin-bottom: 6px;
    flex-shrink: 0;
    color: var(--text-muted, #94a3b8);
}
.msg-wrapper:hover .msg-react-btn { opacity: 0.55; }
.msg-react-btn:hover { opacity: 1 !important; }
.wa-react-picker {
    position: absolute;
    z-index: 9999;
    background: var(--sidebar-bg, #1a1a2e);
    border: 1px solid rgba(255,255,255,0.13);
    border-radius: 24px;
    padding: 5px 10px;
    display: flex;
    gap: 3px;
    box-shadow: 0 4px 18px rgba(0,0,0,0.45);
    animation: fadeInUp 0.1s ease;
}
@keyframes fadeInUp {
    from { opacity: 0; transform: translateY(4px); }
    to   { opacity: 1; transform: translateY(0); }
}
.wa-react-picker-btn {
    background: none;
    border: none;
    font-size: 1.25rem;
    cursor: pointer;
    padding: 3px 4px;
    border-radius: 50%;
    transition: transform 0.1s, background 0.1s;
    line-height: 1;
}
.wa-react-picker-btn:hover {
    transform: scale(1.3);
    background: rgba(255,255,255,0.08);
}

/* Audio mini-player */
.amp-collapsed {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    padding: 8px 12px;
    background: rgba(0,242,254,0.06);
    border: 1px solid rgba(0,242,254,0.18);
    border-radius: 10px;
    transition: background 0.2s;
    min-width: 190px;
}
.amp-collapsed:hover { background: rgba(0,242,254,0.13); }
.amp-icon { font-size: 1.1rem; }
.amp-label { font-size: 0.78rem; color: var(--text-muted); flex: 1; }
.amp-chevron { font-size: 0.85rem; color: var(--primary); }
.amp-player {
    background: rgba(0,0,0,0.18);
    border: 1px solid rgba(255,255,255,0.09);
    border-radius: 12px;
    padding: 12px 14px;
    min-width: 230px;
    max-width: 290px;
}
.amp-header { font-size: 0.74rem; color: var(--text-muted); margin-bottom: 10px; }
.amp-dur-label { opacity: 0.75; }
.amp-controls { display: flex; align-items: center; gap: 5px; margin-bottom: 10px; }
.amp-btn {
    background: rgba(255,255,255,0.07);
    border: 1px solid rgba(255,255,255,0.11);
    border-radius: 7px;
    color: var(--title-color);
    cursor: pointer;
    padding: 4px 9px;
    font-size: 0.75rem;
    transition: background 0.15s;
    white-space: nowrap;
}
.amp-btn:hover { background: rgba(255,255,255,0.15); }
.amp-play-btn {
    background: rgba(0,242,254,0.12);
    border-color: rgba(0,242,254,0.3);
    color: var(--primary);
    min-width: 34px;
    text-align: center;
}
.amp-speed-btn { min-width: 30px; text-align: center; font-weight: 700; }
.amp-seek {
    width: 100%;
    height: 4px;
    margin-bottom: 5px;
    accent-color: var(--primary);
    cursor: pointer;
    display: block;
}
.amp-time-row {
    display: flex;
    justify-content: space-between;
    font-size: 0.67rem;
    color: var(--text-muted);
    margin-bottom: 8px;
}
.amp-download {
    font-size: 0.71rem;
    color: var(--primary);
    text-decoration: none;
    opacity: 0.8;
}
.amp-download:hover { opacity: 1; text-decoration: underline; }

/* Chat footer */
.chat-footer {
    background: var(--chat-footer-bg);
    border-top: 1px solid var(--glass-border);
    padding: 8px 14px 10px;
    display: flex;
    flex-direction: column;
    gap: 6px;
    position: relative;
}

/* ---- Contador inline no input row ---- */
.char-counter-inline {
    display: flex;
    align-items: center;
    gap: 2px;
    font-size: 0.7rem;
    color: var(--text-muted);
    white-space: nowrap;
    flex-shrink: 0;
    min-width: 24px;
    font-variant-numeric: tabular-nums;
}

/* ---- Botões inline ---- */
.chat-inline-tools {
    display: flex;
    align-items: center;
    gap: 2px;
    flex-shrink: 0;
}

.toolbar-btn {
    width: 30px; height: 30px; border-radius: 7px;
    border: none; background: none;
    color: var(--text-muted); cursor: pointer;
    display: flex; align-items: center; justify-content: center;
    font-size: 15px; transition: all 0.15s;
    font-family: inherit;
}
.toolbar-btn:hover { background: var(--glass-bg); color: var(--primary); }
.toolbar-btn-danger:hover { color: var(--error); }
.toolbar-btn-primary {
    width: auto; padding: 0 12px; gap: 5px;
    background: var(--primary); color: #fff; font-size: 0.78rem; font-weight: 600;
}
.toolbar-btn-primary:hover { background: var(--primary-hover); color: #fff; }

/* ---- Emoji Picker ---- */
.emoji-picker-box {
    position: absolute;
    bottom: calc(100% + 6px);
    right: 14px;
    width: 320px;
    background: var(--bg-surface);
    border: 1px solid var(--glass-border);
    border-radius: 12px;
    box-shadow: 0 8px 32px rgba(0,0,0,0.18);
    z-index: 100;
    overflow: hidden;
}

.emoji-picker-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px 8px;
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--text-muted);
    border-bottom: 1px solid var(--glass-border);
}

.emoji-grid {
    display: grid;
    grid-template-columns: repeat(10, 1fr);
    gap: 2px;
    padding: 10px;
    max-height: 220px;
    overflow-y: auto;
}

.emoji-grid button {
    background: none; border: none; cursor: pointer;
    font-size: 1.3rem; line-height: 1; padding: 5px;
    border-radius: 6px; transition: background 0.1s;
}
.emoji-grid button:hover { background: var(--glass-bg); }

/* ---- Voice Recorder ---- */
.voice-recorder-box {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 10px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 10px;
}

.voice-rec-btn {
    width: 36px; height: 36px; border-radius: 50%;
    border: none; background: var(--error);
    color: #fff; cursor: pointer; font-size: 16px;
    display: flex; align-items: center; justify-content: center;
    transition: all 0.15s; flex-shrink: 0;
}
.voice-rec-btn.recording { background: var(--error); animation: pulse-rec 1s infinite; }
.voice-rec-btn.stopped   { background: var(--primary); }

@keyframes pulse-rec {
    0%, 100% { box-shadow: 0 0 0 0 rgba(220,38,38,0.4); }
    50%       { box-shadow: 0 0 0 8px rgba(220,38,38,0); }
}

.voice-rec-timer {
    font-size: 0.85rem; font-weight: 700;
    color: var(--title-color); min-width: 36px;
    font-variant-numeric: tabular-nums;
}

.voice-rec-wave {
    display: flex; align-items: center; gap: 3px;
    height: 24px; flex: 1;
}
.voice-rec-wave span {
    width: 3px; border-radius: 3px;
    background: var(--primary); opacity: 0.7;
    height: 8px; transition: height 0.1s;
}
.voice-rec-wave.active span:nth-child(1) { animation: wave 0.9s 0.0s infinite ease-in-out alternate; }
.voice-rec-wave.active span:nth-child(2) { animation: wave 0.9s 0.1s infinite ease-in-out alternate; }
.voice-rec-wave.active span:nth-child(3) { animation: wave 0.9s 0.2s infinite ease-in-out alternate; }
.voice-rec-wave.active span:nth-child(4) { animation: wave 0.9s 0.3s infinite ease-in-out alternate; }
.voice-rec-wave.active span:nth-child(5) { animation: wave 0.9s 0.4s infinite ease-in-out alternate; }

@keyframes wave {
    from { height: 4px; }
    to   { height: 20px; }
}

.chat-input-row {
    display: flex;
    align-items: center;
    gap: 10px;
}

.chat-input {
    flex-grow: 1;
    padding: 10px 14px;
    background: var(--glass-input);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    color: var(--text-color);
    font-size: 0.9rem;
    outline: none;
    transition: border-color 0.2s;
    font-family: inherit;
    resize: none;
}

.chat-input:focus { border-color: var(--primary); }
.chat-input::placeholder { color: var(--text-muted); opacity: 0.65; }

.macros-bar {
    display: flex;
    gap: 6px;
    overflow-x: auto;
    padding-bottom: 2px;
}

.macro-tag {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    padding: 3px 9px;
    border-radius: 99px;
    font-size: 0.72rem;
    color: var(--text-muted);
    cursor: pointer;
    white-space: nowrap;
    transition: all 0.15s;
}

.macro-tag:hover {
    color: var(--primary);
    border-color: var(--primary);
    background: var(--primary-light);
}

/* ---- Macros overlay ---- */
.macros-overlay {
    display: none;
    position: absolute;
    bottom: calc(100% + 4px);
    left: 0;
    width: 340px;
    background: var(--bg-surface);
    border: 1px solid var(--glass-border);
    border-radius: 10px;
    box-shadow: 0 -6px 24px rgba(0,0,0,0.12);
    z-index: 200;
    flex-direction: column;
}

.macros-overlay.open {
    display: flex;
}

.macros-overlay-body {
    overflow-y: auto;
    max-height: 210px;
    padding: 6px;
    display: flex;
    flex-direction: column;
    gap: 3px;
    scrollbar-width: thin;
    scrollbar-color: var(--glass-border) transparent;
}

.macros-overlay-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 9px 12px 8px;
    border-bottom: 1px solid var(--glass-border);
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--text-muted);
    flex-shrink: 0;
}

.macros-overlay-close {
    background: none; border: none; cursor: pointer;
    color: var(--text-muted); font-size: 13px; line-height: 1;
    display: flex; align-items: center; justify-content: center;
    width: 20px; height: 20px; border-radius: 4px; transition: all 0.15s;
}
.macros-overlay-close:hover { background: var(--glass-bg); color: var(--error); }



.macros-overlay-row {
    padding: 8px 10px;
    border-radius: 7px;
    cursor: pointer;
    border: 1px solid transparent;
    transition: all 0.12s;
}
.macros-overlay-row:hover {
    background: var(--glass-bg);
    border-color: var(--glass-border);
}

.macro-row-title {
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--title-color);
    margin-bottom: 2px;
}

.macro-row-preview {
    font-size: 0.75rem;
    color: var(--text-muted);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* Details toggle */
.chat-details-toggle {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 50%;
    color: var(--text-muted);
    cursor: pointer;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
    flex-shrink: 0;
}

.chat-details-toggle:hover {
    background: var(--primary-light);
    border-color: var(--primary);
    color: var(--primary);
}

/* ---- Details panel (right) ---- */
.details-panel {
    background: var(--details-bg);
    border-left: 1px solid var(--glass-border);
    padding: 0;
    overflow: hidden;
    overflow-x: hidden;
    min-height: 0;
    display: flex;
    flex-direction: column;
    gap: 0;
    scrollbar-width: thin;
    scrollbar-color: rgba(148,163,184,0.25) transparent;
    position: relative;
    transition: width 0.22s ease;
}

.details-panel::-webkit-scrollbar { width: 5px; }
.details-panel::-webkit-scrollbar-thumb { background: rgba(148,163,184,0.25); border-radius: 3px; }

.workspace-grid.details-hidden { grid-template-columns: 300px 5px 1fr 0px; }
.workspace-grid.details-hidden .details-panel { display: none; }

.details-panel-toggle {
    position: absolute;
    left: -14px;
    top: 50%;
    transform: translateY(-50%);
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 50%;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 0.65rem;
    color: var(--text-muted);
    z-index: 5;
    transition: all 0.2s;
    padding: 0;
}

.details-panel-toggle:hover { color: var(--primary); border-color: var(--primary); }

.panel-section-title {
    font-size: 0.72rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.8px;
    font-weight: 700;
    margin-bottom: 10px;
    border-bottom: 1px solid var(--glass-border);
    padding-bottom: 6px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.details-card {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 13px;
}

.details-item { margin-bottom: 10px; }
.details-item:last-child { margin-bottom: 0; }

.details-label {
    font-size: 0.72rem;
    color: var(--text-muted);
    margin-bottom: 3px;
}

.details-value {
    font-size: 0.85rem;
    font-weight: 500;
    color: var(--title-color);
}

/* =====================================================
   7. COLLAPSIBLE CARDS
   ===================================================== */

.collapsible-card { overflow: hidden; }

.collapsible-header {
    cursor: pointer;
    user-select: none;
    padding: 12px 13px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.collapsible-header:hover { background: var(--glass-bg-hover); }

.collapsible-content {
    max-height: 1500px;
    opacity: 1;
    overflow: hidden;
    transition: max-height 0.35s ease, opacity 0.3s ease, margin 0.3s ease;
    margin-top: 8px;
}

.collapsible-card.collapsed .collapsible-content {
    max-height: 0 !important;
    margin-top: 0 !important;
    opacity: 0 !important;
    pointer-events: none;
}

.collapsible-header span.toggle-arrow {
    font-size: 0.65rem;
    color: var(--text-muted);
    transition: transform 0.3s;
}

.collapsible-card.collapsed .collapsible-header span.toggle-arrow {
    transform: rotate(-90deg);
}

/* Tabulation form */
.tabulation-form { display: flex; flex-direction: column; gap: 12px; }

.form-group-select { display: flex; flex-direction: column; gap: 5px; }

.form-group-select label {
    font-size: 0.72rem;
    color: var(--text-muted);
    text-transform: uppercase;
    font-weight: 600;
    letter-spacing: 0.3px;
}

.custom-select {
    padding: 9px 12px;
    background: var(--glass-input);
    border: 1px solid var(--glass-border);
    border-radius: 7px;
    color: var(--text-color);
    font-family: inherit;
    font-size: 0.85rem;
    outline: none;
    cursor: pointer;
    transition: border-color 0.2s;
}

.custom-select:focus { border-color: var(--primary); }
.custom-select option { background: var(--bg-dark-2); color: var(--text-color); }
.custom-select:disabled { opacity: 0.45; cursor: not-allowed; }

.btn-tabulate { margin-top: 8px; padding: 11px; font-size: 0.92rem; }

/* =====================================================
   8. SETTINGS & SUPERVISOR PAGES
   ===================================================== */

.settings-container {
    padding: 32px;
    overflow-y: auto;
    height: calc(100vh - 52px);
}

.settings-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(380px, 1fr));
    gap: 24px;
    margin-top: 20px;
}

.settings-card {
    background: var(--bg-page);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 22px;
}

.settings-card-title {
    font-size: 1rem;
    font-weight: 600;
    margin-bottom: 18px;
    color: var(--title-color);
    border-bottom: 1px solid var(--glass-border);
    padding-bottom: 10px;
    display: flex;
    align-items: center;
    gap: 8px;
}

/* Supervisor analytics */
.supervisor-container {
    padding: 32px;
    overflow-y: auto;
    overflow-x: hidden;
    height: calc(100vh - 52px);
    min-width: 0;
    box-sizing: border-box;
}

.kpi-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.kpi-card {
    background: var(--bg-page);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 18px;
    transition: border-color 0.15s;
}

.kpi-card:hover { border-color: var(--primary); }

.kpi-value {
    font-size: 1.9rem;
    font-weight: 600;
    margin-bottom: 4px;
    color: var(--title-color);
    font-family: 'Space Grotesk', system-ui, sans-serif;
    letter-spacing: -0.03em;
}

.kpi-card.highlight .kpi-value { color: var(--accent-coral, #ff7759); }

.kpi-title {
    font-size: 0.75rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.4px;
    font-weight: 500;
}

.table-container {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 10px;
    padding: 16px;
    overflow-x: auto;
}

.supervisor-table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
}

.supervisor-table th {
    font-size: 0.75rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.4px;
    font-weight: 600;
    padding: 10px 14px;
    border-bottom: 1px solid var(--glass-border);
    white-space: nowrap;
}

.supervisor-table td {
    font-size: 0.85rem;
    padding: 12px 14px;
    border-bottom: 1px solid var(--glass-border);
    color: var(--text-color);
}

.supervisor-table tr:last-child td { border-bottom: none; }
.supervisor-table tr:hover td { background: var(--glass-bg-hover); }

/* Tree list */
.tree-list { list-style: none; margin-left: 14px; font-size: 0.84rem; }

.tree-item {
    margin: 7px 0;
    position: relative;
    padding-left: 14px;
}

.tree-item::before {
    content: '├─';
    position: absolute;
    left: -4px;
    color: var(--primary);
    opacity: 0.5;
}

.tree-item:last-child::before { content: '└─'; }

/* SLA beacons */
.sla-beacon {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    font-weight: 600;
    font-size: 0.84rem;
}

.sla-beacon span.dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    display: inline-block;
}

.sla-beacon.green  span.dot { background: var(--success); }
.sla-beacon.yellow span.dot { background: var(--warning); animation: beacon-pulse 2s infinite alternate; }
.sla-beacon.red    span.dot { background: var(--error);   animation: beacon-pulse 1s infinite alternate; }

@keyframes beacon-pulse {
    0%   { opacity: 0.4; transform: scale(0.9); }
    100% { opacity: 1;   transform: scale(1.1); }
}

/* =====================================================
   9. DIALER
   ===================================================== */

.dialer-floating-wrapper { position: relative; }

.dialer-panel {
    display: none;
    position: fixed;
    right: 20px;
    bottom: 20px;
    left: auto;
    top: auto;
    width: 240px;
    background: var(--bg-raised);
    border: 1px solid var(--glass-border);
    border-radius: 14px;
    padding: 14px;
    box-shadow: 0 16px 40px rgba(0,0,0,0.45);
    flex-direction: column;
    gap: 10px;
    overflow: hidden;
    z-index: 9999;
    animation: dialer-slide-in 0.3s cubic-bezier(0.16, 1, 0.3, 1) forwards;
    user-select: none;
}

/* Estado minimizado — só exibe o cabeçalho */
.dialer-panel.minimized .dialer-screen,
.dialer-panel.minimized .dialer-keypad,
.dialer-panel.minimized .dialer-actions { display: none !important; }
.dialer-panel.minimized { gap: 0; }

@keyframes dialer-slide-in {
    from { transform: translateY(12px) scale(0.96); opacity: 0; }
    to   { transform: translateY(0) scale(1); opacity: 1; }
}

.dialer-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid var(--glass-border);
    padding-bottom: 8px;
    cursor: move;
}

.dialer-title {
    font-size: 0.88rem;
    font-weight: 600;
    color: var(--title-color);
    display: flex;
    align-items: center;
    gap: 7px;
}

.dialer-close {
    background: transparent;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    font-size: 1rem;
    transition: color 0.2s;
    padding: 2px;
}

.dialer-close:hover { color: var(--title-color); }

.dialer-screen {
    background: var(--glass-input);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 8px 10px;
    text-align: center;
}

.dialer-number-display {
    font-size: 1.15rem;
    font-weight: 600;
    letter-spacing: 1px;
    color: var(--title-color);
    min-height: 24px;
    word-break: break-all;
}

.dialer-status-display {
    font-size: 0.7rem;
    color: var(--primary);
    text-transform: uppercase;
    font-weight: 700;
    letter-spacing: 0.8px;
    margin-top: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 5px;
}

.dialer-status-display span.indicator {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--primary);
}

.dialer-status-display.calling span.indicator { background: var(--warning); animation: beacon-pulse 1s infinite alternate; }
.dialer-status-display.active  span.indicator { background: var(--success); }

.dialer-keypad {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 7px;
    justify-items: center;
    margin: 4px 0;
}

.dialer-key {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--title-color);
    font-family: inherit;
    font-size: 0.95rem;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    transition: all 0.15s;
}

.dialer-key:hover { background: var(--glass-bg-hover); border-color: var(--primary); }
.dialer-key:active { background: var(--primary); color: #fff; transform: scale(0.94); }

.dialer-key span.letters {
    font-size: 0.5rem;
    color: var(--text-muted);
    font-weight: 500;
    letter-spacing: 0.4px;
    margin-top: -2px;
}

.dialer-actions {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 12px;
    margin-top: 2px;
}

.dialer-btn-circle {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: none;
    color: #fff;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.9rem;
    transition: all 0.2s;
}

.dialer-btn-circle.action-call {
    width: 46px;
    height: 46px;
    background: var(--success);
    font-size: 1.1rem;
    box-shadow: 0 4px 12px rgba(22,163,74,0.3);
}

.dialer-btn-circle.action-call:hover { transform: translateY(-2px); filter: brightness(1.08); }

.dialer-btn-circle.action-hangup {
    width: 46px;
    height: 46px;
    background: var(--error);
    font-size: 1.1rem;
    box-shadow: 0 4px 12px rgba(220,38,38,0.3);
    display: none;
}

.dialer-btn-circle.action-hangup:hover { transform: translateY(-2px); filter: brightness(1.08); }

.dialer-btn-circle.action-option {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-muted);
}

.dialer-btn-circle.action-option:hover { background: var(--glass-bg-hover); color: var(--title-color); }

.dialer-btn-circle.action-option.active {
    background: var(--warning-bg);
    color: var(--warning);
    border-color: var(--warning);
}

.dialer-btn-circle.action-transfer {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-muted);
    display: none;
}
.dialer-btn-circle.action-transfer:hover {
    background: rgba(59,130,246,0.15);
    color: #3b82f6;
    border-color: #3b82f6;
}

/* Painel de transferência (sobrepõe o discador) */
.dialer-transfer-panel {
    display: none;
    position: absolute;
    inset: 0;
    background: var(--bg-raised);
    border-radius: 14px;
    z-index: 10;
    flex-direction: column;
    padding: 16px;
    gap: 10px;
}
.dialer-transfer-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.88rem;
    font-weight: 600;
    color: var(--title-color);
}
.dialer-transfer-header button {
    background: none;
    border: none;
    cursor: pointer;
    color: var(--text-muted);
    font-size: 1.1rem;
    line-height: 1;
    padding: 0 2px;
}
.dialer-transfer-header button:hover { color: var(--title-color); }
.dialer-transfer-list {
    display: flex;
    flex-direction: column;
    gap: 6px;
    overflow-y: auto;
    flex: 1;
}
.dialer-transfer-op {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 9px 12px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    cursor: pointer;
    color: var(--text-color);
    font-size: 0.82rem;
    text-align: left;
    transition: background 0.15s, border-color 0.15s;
    width: 100%;
}
.dialer-transfer-op:hover {
    background: var(--glass-bg-hover);
    border-color: var(--primary);
    color: var(--title-color);
}
.dialer-transfer-op .op-role {
    margin-left: auto;
    font-size: 0.68rem;
    color: var(--text-muted);
    text-transform: uppercase;
}
.dialer-transfer-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--success);
    flex-shrink: 0;
}

/* =====================================================
   10. FORMS & BUTTONS
   ===================================================== */

.form-group {
    margin-bottom: 18px;
    text-align: left;
}

.form-group label {
    display: block;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 6px;
}

.form-group input[type="text"],
.form-group input[type="password"],
.form-group input[type="email"],
.form-group input[type="number"],
.form-group input[type="date"],
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 10px 14px;
    background: var(--bg-page);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    color: var(--text-color);
    font-family: inherit;
    font-size: 0.92rem;
    outline: none;
    transition: border-color 0.15s;
    box-sizing: border-box;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    border-color: var(--accent-blue, #1863dc);
    box-shadow: 0 0 0 3px rgba(24, 99, 220, 0.12);
}

.form-group input::placeholder,
.form-group textarea::placeholder { color: var(--text-muted); opacity: 0.6; }

.form-group select option { background: var(--bg-dark-2); color: var(--text-color); }

.form-group textarea {
    resize: vertical;
    min-height: 80px;
    line-height: 1.5;
}

/* Primary button */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    padding: 12px 24px;
    background: var(--primary);
    border: none;
    border-radius: 32px;
    color: #fff;
    font-family: inherit;
    font-size: 0.88rem;
    font-weight: 500;
    cursor: pointer;
    transition: opacity 0.2s;
    text-decoration: none;
    white-space: nowrap;
    line-height: 1;
}

.btn:hover {
    opacity: 0.88;
    color: #fff;
}

.btn:active { opacity: 0.75; }

/* Button variants */
.btn-sm { padding: 8px 18px; font-size: 0.8rem; border-radius: 20px; }

.btn-outline {
    background: transparent;
    border: 1px solid var(--glass-border);
    color: var(--text-muted);
    box-shadow: none;
}

.btn-outline:hover {
    background: var(--glass-bg-hover);
    border-color: var(--primary);
    color: var(--primary);
    box-shadow: none;
}

.btn-success { background: var(--success); }
.btn-success:hover { background: #15803d; box-shadow: 0 4px 12px rgba(22,163,74,0.28); }

.btn-danger { background: var(--error); }
.btn-danger:hover { background: #b91c1c; box-shadow: 0 4px 12px rgba(220,38,38,0.28); }

.btn-ghost {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-color);
    box-shadow: none;
}

.btn-ghost:hover { background: var(--glass-bg-hover); color: var(--title-color); box-shadow: none; }

/* Alerts */
.alert {
    padding: 12px 16px;
    border-radius: 8px;
    font-size: 0.86rem;
    line-height: 1.5;
    margin-bottom: 16px;
}

.alert-error   { background: var(--error-bg);   border: 1px solid rgba(220,38,38,0.35);   color: #fca5a5; }
.alert-success { background: var(--success-bg); border: 1px solid rgba(22,163,74,0.35);   color: #86efac; }
.alert-warning { background: var(--warning-bg); border: 1px solid rgba(217,119,6,0.35);   color: #fcd34d; }

.light-mode .alert-error   { color: #b91c1c; }
.light-mode .alert-success { color: #15803d; }
.light-mode .alert-warning { color: #92400e; }

/* Icon button */
.btn-icon {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-muted);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.88rem;
    transition: all 0.2s;
    flex-shrink: 0;
}

.btn-icon:hover {
    background: var(--primary-light);
    border-color: var(--primary);
    color: var(--primary);
}

/* Action row */
.action-row {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

/* Badge pill */
.badge-pill {
    display: inline-flex;
    align-items: center;
    padding: 2px 9px;
    border-radius: 99px;
    font-size: 0.7rem;
    font-weight: 600;
    letter-spacing: 0.2px;
}

.badge-pill.primary { background: var(--primary-light); color: var(--primary); }
.badge-pill.success { background: var(--success-bg);    color: var(--success); }
.badge-pill.error   { background: var(--error-bg);      color: var(--error); }
.badge-pill.warning { background: var(--warning-bg);    color: var(--warning); }
.badge-pill.muted   { background: var(--glass-bg);      color: var(--text-muted); }

/* =====================================================
   11. STATUS INDICATORS
   ===================================================== */

.status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    display: inline-block;
    flex-shrink: 0;
}

.status-dot.online  { background: var(--success); }
.status-dot.pausado { background: var(--warning); animation: beacon-pulse 2s infinite alternate; }
.status-dot.offline { background: var(--text-muted); }

.user-status-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: transparent;
    border: 1px solid var(--glass-border);
    border-radius: 20px;
    padding: 7px 14px;
    color: var(--text-muted);
    font-family: inherit;
    font-size: 0.8rem;
    font-weight: 500;
    cursor: pointer;
    line-height: 1;
    transition: all 0.15s;
    white-space: nowrap;
}

.user-status-btn:hover { border-color: var(--accent-blue, #1863dc); color: var(--accent-blue, #1863dc); }

.status-dropdown {
    position: absolute;
    top: calc(100% + 7px);
    right: 0;
    min-width: 190px;
    background: var(--bg-raised);
    border: 1px solid var(--glass-border);
    border-radius: 10px;
    padding: 5px 0;
    box-shadow: 0 10px 25px rgba(0,0,0,0.3);
    z-index: 9999;
}

.status-option {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 9px 14px;
    cursor: pointer;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-color);
    transition: background 0.15s;
}

.status-option:hover { background: var(--glass-bg-hover); }

/* =====================================================
   12. EMAIL COMPONENTS
   ===================================================== */

#emailViewerPanel { display: flex; flex-direction: column; overflow: hidden; }

.email-card {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    overflow: hidden;
    transition: box-shadow 0.2s;
}

.email-card:hover { box-shadow: 0 3px 12px rgba(0,0,0,0.15); }
.email-card.inbound  { border-left: 3px solid var(--success); }
.email-card.outbound { border-left: 3px solid var(--primary); }

.email-card-header {
    display: flex;
    gap: 10px;
    padding: 11px 14px;
    cursor: pointer;
    align-items: flex-start;
    transition: background 0.15s;
}

.email-card-header:hover { background: var(--glass-bg-hover); }

.email-card-body {
    padding: 0 14px 12px;
    border-top: 1px solid var(--glass-border);
}

.email-direction-badge {
    display: inline-block;
    font-size: 0.68rem;
    padding: 2px 7px;
    border-radius: 99px;
    margin-top: 3px;
    font-weight: 600;
}

.email-direction-badge.in  { background: var(--success-bg); color: var(--success); }
.email-direction-badge.out { background: var(--primary-light); color: var(--primary); }

.email-compose-input {
    width: 100%;
    padding: 8px 12px;
    background: var(--glass-input);
    border: 1px solid var(--glass-border);
    border-radius: 7px;
    color: var(--text-color);
    font-family: inherit;
    font-size: 0.86rem;
    outline: none;
    transition: border-color 0.2s;
    box-sizing: border-box;
}

.email-compose-input:focus { border-color: var(--primary); }

/* Email provider cards */
.email-provider-card {
    border: 2px solid var(--glass-border);
    border-radius: 10px;
    padding: 18px;
    text-align: center;
    background: var(--glass-bg);
    transition: all 0.2s;
    cursor: pointer;
    user-select: none;
}

.email-provider-card:hover { border-color: rgba(31,90,224,0.4); background: var(--primary-light); }
.email-provider-card.selected { border-color: var(--primary); background: var(--primary-light); }

/* Email guide */
.email-guide-box {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 9px;
    padding: 18px;
    margin-bottom: 18px;
}

.email-guide-title {
    font-size: 0.92rem;
    font-weight: 700;
    color: var(--title-color);
    margin-bottom: 14px;
    padding-bottom: 9px;
    border-bottom: 1px solid var(--glass-border);
}

.email-guide-steps { display: flex; flex-direction: column; gap: 10px; }

.email-guide-step {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    font-size: 0.84rem;
    color: var(--text-muted);
    line-height: 1.5;
}

.email-guide-step strong { color: var(--text-color); }

.email-guide-step code {
    background: var(--glass-bg-hover);
    padding: 1px 5px;
    border-radius: 4px;
    font-size: 0.8rem;
    color: var(--primary);
    font-family: ui-monospace, monospace;
}

.step-num {
    flex-shrink: 0;
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.74rem;
    font-weight: 700;
    color: #fff;
    margin-top: 1px;
}

/* Email attachments */
.email-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
    padding: 9px 0 3px;
    border-top: 1px solid var(--glass-border);
    margin-top: 7px;
}

.email-attachment-chip {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    background: var(--primary-light);
    border: 1px solid rgba(31,90,224,0.2);
    border-radius: 7px;
    padding: 4px 9px;
    font-size: 0.75rem;
    color: var(--primary);
    cursor: pointer;
    transition: background 0.15s;
    text-decoration: none;
    max-width: 210px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.email-attachment-chip:hover { background: rgba(31,90,224,0.2); }

.email-attachment-viewer {
    margin-top: 9px;
    border-radius: 8px;
    overflow: hidden;
    background: #fff;
    max-height: 380px;
}

.email-attachment-viewer img { max-width: 100%; max-height: 360px; display: block; object-fit: contain; }

.email-compose-attach { display: flex; align-items: center; gap: 7px; padding: 5px 0; }

.email-compose-attach label {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 5px 10px;
    background: var(--glass-bg);
    border: 1px dashed var(--glass-border);
    border-radius: 7px;
    font-size: 0.78rem;
    color: var(--text-muted);
    cursor: pointer;
    transition: all 0.2s;
}

.email-compose-attach label:hover { border-color: var(--primary); color: var(--primary); }

#emailAttachPreview { font-size: 0.75rem; color: var(--text-muted); }

/* =====================================================
   13. TRANSFER MODAL
   ===================================================== */

.transfer-agent-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border-radius: 8px;
    border: 1px solid var(--glass-border);
    cursor: pointer;
    background: var(--glass-bg);
    transition: all 0.2s;
}

.transfer-agent-item:hover {
    background: var(--primary-light);
    border-color: var(--primary);
    transform: translateY(-1px);
}

/* =====================================================
   14. TOGGLE SWITCH
   ===================================================== */

.toggle-switch {
    position: relative;
    display: inline-block;
    width: 40px;
    height: 21px;
    flex-shrink: 0;
}

.toggle-switch input { opacity: 0; width: 0; height: 0; position: absolute; }

.toggle-slider {
    position: absolute;
    cursor: pointer;
    top: 0; left: 0; right: 0; bottom: 0;
    background: var(--glass-border);
    border: 1px solid var(--glass-border);
    border-radius: 21px;
    transition: background 0.2s, border-color 0.2s;
}

.toggle-slider::before {
    content: '';
    position: absolute;
    width: 15px;
    height: 15px;
    left: 2px;
    top: 2px;
    background: #fff;
    border-radius: 50%;
    transition: transform 0.22s ease;
    box-shadow: 0 1px 3px rgba(0,0,0,0.2);
}

.toggle-switch input:checked + .toggle-slider { background: var(--primary); border-color: var(--primary); }
.toggle-switch input:checked + .toggle-slider::before { transform: translateX(19px); }

.light-mode .toggle-slider { background: #CBD5E1; border-color: #CBD5E1; }
.light-mode .toggle-switch input:checked + .toggle-slider { background: var(--primary); border-color: var(--primary); }

/* =====================================================
   15. TOOLTIP
   ===================================================== */

[data-tooltip] { position: relative; }

[data-tooltip]::after {
    content: attr(data-tooltip);
    position: absolute;
    top: calc(100% + 6px);
    left: 50%;
    transform: translateX(-50%);
    background: #1e293b;
    color: #f1f5f9;
    font-size: 0.75rem;
    font-weight: 500;
    padding: 4px 10px;
    border-radius: 6px;
    white-space: nowrap;
    z-index: 9999;
    pointer-events: none;
    opacity: 0;
    transition: opacity 0.15s;
    box-shadow: 0 2px 8px rgba(0,0,0,0.25);
    line-height: 1.4;
}

[data-tooltip]:hover::after { opacity: 1; }

/* Right-side tooltip (for sidebar icons) */
[data-tooltip-right]::after {
    bottom: auto;
    top: 50%;
    left: calc(100% + 8px);
    transform: translateY(-50%);
}

/* Top tooltip (para barras coladas na borda inferior — ex.: ferramentas do composer) */
.chat-inline-tools [data-tooltip]::after {
    top: auto;
    bottom: calc(100% + 6px);
}

/* =====================================================
   16. LIGHT MODE OVERRIDES
   ===================================================== */

.light-mode .sidebar { background: var(--sidebar-bg); box-shadow: 1px 0 6px rgba(0,0,0,0.06); }

.light-mode .main-header {
    background: #fff;
    border-bottom: 1px solid #E2E8F0;
    box-shadow: 0 1px 4px rgba(0,0,0,0.04);
}

.light-mode .queue-panel { background: var(--bg-page); border-right: 1px solid var(--glass-border); }

.light-mode .ticket-item:hover  { border-color: var(--accent-coral, #ff7759); }
.light-mode .ticket-item.active { background: rgba(255, 119, 89, 0.08); border-color: var(--accent-coral, #ff7759); }

.light-mode .chat-header  { background: var(--bg-page); border-bottom: 1px solid var(--glass-border); }
.light-mode .chat-footer  { background: var(--bg-page); border-top: 1px solid var(--glass-border); }

.light-mode .details-panel  { background: var(--bg-page); border-left: 1px solid var(--glass-border); }
.light-mode .details-card   { background: var(--bg-page); border-color: var(--glass-border); }
.light-mode .details-value  { color: var(--title-color); }
.light-mode .panel-section-title { color: var(--text-muted); border-bottom-color: var(--glass-border); }

.light-mode .settings-card { background: var(--bg-page); border: 1px solid var(--glass-border); }
.light-mode .settings-card-title { color: var(--title-color); border-bottom: 1px solid var(--glass-border); }

.light-mode .table-container { background: #fff; border: 1px solid #E2E8F0; }
.light-mode .supervisor-table thead { background: #F1F5F9; }
.light-mode .supervisor-table td   { border-bottom: 1px solid #F1F5F9; }
.light-mode .supervisor-table tr:hover td { background: #F8FAFC; }

.light-mode .form-group input,
.light-mode .form-group textarea,
.light-mode .form-group select {
    background: #fff;
    border: 1px solid #CBD5E1;
    color: #0F172A;
}

.light-mode .form-group input:focus,
.light-mode .form-group textarea:focus,
.light-mode .form-group select:focus {
    border-color: var(--primary);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(31,90,224,0.08);
}

.light-mode .collapsible-header { background: #F1F5F9; border: 1px solid #E2E8F0; }

.light-mode .status-dropdown {
    background: #fff;
    border: 1px solid #E2E8F0;
    box-shadow: 0 4px 16px rgba(0,0,0,0.1);
}

.light-mode .status-option:hover { background: #F8FAFC; }

.light-mode .custom-select {
    background: #fff;
    border: 1px solid #CBD5E1;
    color: #0F172A;
}

.light-mode .chat-details-toggle { background: #F1F5F9; border-color: #E2E8F0; color: #64748B; }
.light-mode .chat-details-toggle:hover { background: var(--primary-light); border-color: var(--primary); color: var(--primary); }

.light-mode .profile-badge { background: #F1F5F9; border: 1px solid #E2E8F0; }

.light-mode .menu-item a { color: #475569; }
.light-mode .menu-item a:hover { color: var(--primary); background: var(--primary-light); }
.light-mode .menu-item.active a { color: var(--primary); background: var(--primary-light); border-left-color: var(--primary); }

.light-mode .kpi-card    { background: #fff; border: 1px solid #E2E8F0; }
.light-mode .kpi-value   { color: #0F172A; }

.light-mode .matrix-btn  { background: #fff; border: 1px solid #E2E8F0; color: #475569; }

.light-mode .email-card   { background: #fff; border: 1px solid #E2E8F0; }
.light-mode .email-card:hover { box-shadow: 0 3px 10px rgba(0,0,0,0.08); }

.light-mode .macro-tag    { background: #F1F5F9; border-color: #E2E8F0; color: #64748B; }
.light-mode .macro-tag:hover { background: var(--primary-light); border-color: var(--primary); color: var(--primary); }

.light-mode .search-input { background: var(--bg-page); border-color: var(--glass-border); color: var(--text-color); }

.light-mode .sidebar-hamburger-btn { color: #64748B; border-color: #E2E8F0; }
.light-mode .sidebar-hamburger-btn:hover { color: var(--primary); border-color: var(--primary); background: var(--primary-light); }

.light-mode [data-tooltip]::after { background: #1e293b; color: #f1f5f9; }

.light-mode .dialer-panel { background: #fff; border-color: #E2E8F0; box-shadow: 0 20px 40px rgba(0,0,0,0.12); }
.light-mode .dialer-screen { background: #F8FAFC; border-color: #E2E8F0; }
.light-mode .dialer-number-display { color: #0F172A; }
.light-mode .dialer-key { background: #F8FAFC; border-color: #E2E8F0; color: #0F172A; }
.light-mode .dialer-key:hover { border-color: var(--primary); background: var(--primary-light); }
.light-mode .dialer-key:active { background: var(--primary); color: #fff; }

/* Sidebar — Cohere: fundo verde escuro com texto branco */
.light-mode .sidebar-section-label     { color: rgba(255,255,255,0.6); }
.light-mode .sidebar-item              { color: rgba(255,255,255,0.75); }
.light-mode .sidebar-item:hover        { color: #fff; background: rgba(255,255,255,0.1); }
.light-mode .sidebar-item.active       { color: #fff; background: rgba(255,255,255,0.15); }
.light-mode .sidebar-subitem           { color: rgba(255,255,255,0.55); }
.light-mode .sidebar-logo-icon         { color: #fff; }
.light-mode .sidebar-logo-brand        { color: #fff; }
.light-mode .sidebar-user-area .sidebar-user-name-link { color: rgba(255,255,255,0.9); }
.light-mode .sidebar-user-area .sidebar-user-role     { color: rgba(255,255,255,0.5); }
.light-mode .sidebar-pin-btn           { color: #fff; border-color: rgba(255,255,255,0.4); }
.light-mode .sidebar-channels          { border-color: rgba(255,255,255,0.1); }
.light-mode .sidebar-ch-btn            { color: rgba(255,255,255,0.7); background: rgba(255,255,255,0.08); }
.light-mode .sidebar .profile-role     { color: rgba(255,255,255,0.5); }
.light-mode .sidebar .profile-name     { color: rgba(255,255,255,0.9); }
.light-mode .sidebar .menu-item a      { color: rgba(255,255,255,0.7); }
.light-mode .sidebar .menu-item a:hover { color: #fff; background: rgba(255,255,255,0.1); }
.light-mode .sidebar-logout-inline     { color: rgba(255,255,255,0.5); }
.light-mode .sidebar-logout-inline:hover { color: #ff7759; }
.light-mode .sidebar-subitem:hover     { color: #0F172A; }
.light-mode .sidebar-subitem.active    { color: #4F46E5; }

/* Títulos de página (h2) e sub-títulos — light mode */
.light-mode .settings-container h2     { color: var(--title-color) !important; }
.light-mode .settings-container p      { color: #475569; }

/* Cards v2 no light mode */
.light-mode .v2-card                   { background: #fff; border-color: #E2E8F0; box-shadow: 0 1px 3px rgba(0,0,0,0.05); }
.light-mode .v2-ctitle                 { color: #0F172A; }
.light-mode .v2-fl                     { color: #475569; }

/* Horizontal navs (op-hnav, geral-hnav, canais-hnav, infra-hnav) — light mode */
.light-mode .op-htab,
.light-mode .geral-htab,
.light-mode .canais-htab               { color: #64748B; }
.light-mode .op-htab:hover,
.light-mode .geral-htab:hover,
.light-mode .canais-htab:hover         { color: #0F172A; }
.light-mode .op-htab.active,
.light-mode .geral-htab.active,
.light-mode .canais-htab.active        { color: #4F46E5; border-bottom-color: #4F46E5; }

/* Inputs, textareas e selects genéricos no light mode */
.light-mode input[type="text"],
.light-mode input[type="number"],
.light-mode input[type="email"],
.light-mode input[type="password"],
.light-mode input[type="url"],
.light-mode input[type="time"],
.light-mode textarea,
.light-mode select                     { background: #fff; border-color: #CBD5E1; color: #0F172A; }
.light-mode input:focus,
.light-mode textarea:focus,
.light-mode select:focus               { border-color: #1863dc; box-shadow: 0 0 0 3px rgba(24,99,220,0.12); }

.light-mode .subtabs-container { background: #F1F5F9; border: 1px solid #E2E8F0; }
.light-mode .subtab-btn        { color: #64748B; }
.light-mode .subtab-btn.active { background: #fff; color: var(--primary); box-shadow: 0 1px 3px rgba(0,0,0,0.07); }

.light-mode .tab-btn       { color: #64748B; }
.light-mode .tab-btn.active { color: var(--primary); }

.light-mode .msg-wrapper.customer .msg-bubble,
.light-mode .msg-wrapper.received .msg-bubble { background: #F1F5F9; border-color: #E2E8F0; color: #1E293B; }

.light-mode .role-tag.superadmin { background: rgba(255, 119, 89, 0.1); color: var(--accent-coral, #ff7759); border-color: rgba(255, 119, 89, 0.25); }
.light-mode .role-tag.admin      { background: rgba(24, 99, 220, 0.1); color: #1863dc; border-color: rgba(24, 99, 220, 0.25); }
.light-mode .role-tag.supervisor { background: rgba(0, 60, 51, 0.1); color: #003c33; border-color: rgba(0, 60, 51, 0.25); }
.light-mode .role-tag.operador   { background: rgba(255, 119, 89, 0.1); color: #ff7759; border-color: rgba(255, 119, 89, 0.25); }

/* =====================================================
   17. QUEUE OVERLAY PANEL
   ===================================================== */

#queueOverlayPanel {
    flex-direction: column;
    background: var(--bg-dark-2);
    border: 1px solid var(--glass-border);
    box-shadow: 0 16px 40px rgba(0,0,0,0.45);
    color: var(--text-color);
}

.queue-overlay-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--glass-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
    background: var(--bg-dark-1);
}

.light-mode #queueOverlayPanel {
    background: var(--bg-page) !important;
    box-shadow: 0 2px 12px rgba(0,0,0,0.08) !important;
    border-color: var(--glass-border) !important;
}

.light-mode .queue-overlay-header {
    background: var(--bg-page) !important;
    border-bottom-color: var(--glass-border) !important;
}

/* =====================================================
   17b. TICKET CONTEXT MENU (right-click)
   ===================================================== */

.ticket-ctx-menu {
    display: none;
    position: fixed;
    z-index: 99999;
    background: var(--bg-dark-2);
    border: 1px solid var(--glass-border);
    border-radius: 12px;
    padding: 6px 0;
    min-width: 210px;
    box-shadow: 0 10px 30px rgba(0,0,0,0.45);
    color: var(--text-color);
}

.ctx-menu-header {
    padding: 8px 16px;
    font-size: 0.72rem;
    color: var(--text-muted);
    text-transform: uppercase;
    font-weight: 700;
    letter-spacing: 0.5px;
    border-bottom: 1px solid var(--glass-border);
    margin-bottom: 4px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 210px;
}

.ctx-menu-item {
    padding: 10px 16px;
    cursor: pointer;
    font-size: 0.88rem;
    color: var(--text-color);
    display: flex;
    align-items: center;
    gap: 10px;
    transition: background 0.15s;
}

.ctx-menu-item:hover { background: var(--glass-bg); }

.ctx-menu-close { color: var(--text-muted); }

.light-mode .ticket-ctx-menu {
    background: #ffffff !important;
    box-shadow: 0 8px 24px rgba(0,0,0,0.13) !important;
    border-color: #E2E8F0 !important;
}

.light-mode .ctx-menu-header {
    border-bottom-color: #E2E8F0 !important;
}

.light-mode .ctx-menu-item:hover {
    background: #F1F5F9 !important;
}

/* Pin badge no ticket */
.pin-badge {
    position: absolute;
    top: 5px;
    right: 5px;
    color: var(--primary);
    opacity: 0.8;
    line-height: 1;
}

.ticket-item { position: relative; }

.ticket-item.pinned {
    border-left: 3px solid var(--primary) !important;
}

.ticket-item.ticket-sentiment-alert {
    border-left: 3px solid var(--error) !important;
    background: rgba(220, 38, 38, 0.06);
}

/* =====================================================
   18. SUBTABS (settings sub-navigation)
   ===================================================== */

.subtabs-container {
    display: flex;
    gap: 4px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 4px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.subtab-btn {
    padding: 7px 14px;
    border: none;
    background: transparent;
    color: var(--text-muted);
    font-family: inherit;
    font-size: 0.84rem;
    font-weight: 600;
    border-radius: 6px;
    cursor: pointer;
    transition: background 0.15s, color 0.15s;
    white-space: nowrap;
}

.subtab-btn.active {
    background: var(--bg-raised);
    color: var(--primary);
    box-shadow: 0 1px 3px rgba(0,0,0,0.12);
}

.subtab-btn:hover:not(.active) { background: var(--glass-bg-hover); color: var(--title-color); }

/* =====================================================
   19. INDICATORS PAGE
   ===================================================== */

.indicators-container {
    padding: 32px;
    overflow-y: auto;
    height: calc(100vh - 52px);
}

.indicators-tabs {
    display: flex;
    gap: 3px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 9px;
    padding: 4px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}

.indicator-tab-btn {
    padding: 8px 16px;
    border: none;
    background: transparent;
    color: var(--text-muted);
    font-family: inherit;
    font-size: 0.85rem;
    font-weight: 600;
    border-radius: 6px;
    cursor: pointer;
    transition: all 0.15s;
    white-space: nowrap;
}

.indicator-tab-btn.active {
    background: var(--bg-raised);
    color: var(--primary);
    box-shadow: 0 1px 3px rgba(0,0,0,0.12);
}

.indicator-tab-btn:hover:not(.active) { background: var(--glass-bg-hover); color: var(--title-color); }

/* Progress bars */
.progress-bar-wrap {
    background: var(--glass-border);
    border-radius: 99px;
    overflow: hidden;
    height: 6px;
    flex: 1;
}

.progress-bar-fill {
    height: 100%;
    border-radius: 99px;
    background: var(--primary);
    transition: width 0.6s ease;
}

.progress-bar-fill.success { background: var(--success); }
.progress-bar-fill.warning { background: var(--warning); }
.progress-bar-fill.error   { background: var(--error); }

/* Hostinger metric items */
.hostinger-metric {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 6px 0;
    font-size: 0.85rem;
}

/* =====================================================
   20. MODAL
   ===================================================== */

.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.55);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: 20px;
}

.modal-box {
    background: var(--bg-page);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 28px;
    width: 100%;
    max-width: 520px;
    box-shadow: 0 2px 12px rgba(0,0,0,0.08);
    max-height: 85vh;
    overflow-y: auto;
}

.light-mode .modal-overlay { background: rgba(15,23,42,0.5); }
.light-mode .modal-box { background: var(--bg-page); border-color: var(--glass-border); box-shadow: 0 2px 12px rgba(0,0,0,0.08); }

.modal {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.55);
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: 20px;
}
.light-mode .modal { background: rgba(15,23,42,0.5); }

.modal-content {
    background: var(--bg-page);
    border: 1px solid var(--glass-border);
    border-radius: 10px;
    box-shadow: 0 8px 40px rgba(0,0,0,.4);
    max-height: 85vh;
    overflow-y: auto;
}

.modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.55);
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: 20px;
}
.light-mode .modal-backdrop { background: rgba(15,23,42,0.5); }

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 18px 24px;
    border-bottom: 1px solid var(--glass-border);
}
.modal-header h3 {
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--title-color);
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0;
}
.modal-close {
    background: none;
    border: none;
    color: var(--text-muted);
    font-size: 1.2rem;
    cursor: pointer;
    line-height: 1;
    padding: 4px;
}
.modal-body {
    padding: 20px 24px;
}

.modal-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--title-color);
    margin-bottom: 20px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--glass-border);
}

/* =====================================================
   21. UTILITY CLASSES
   ===================================================== */

.text-muted      { color: var(--text-muted) !important; }
.text-primary    { color: var(--primary) !important; }
.text-success    { color: var(--success) !important; }
.text-warning    { color: var(--warning) !important; }
.text-error      { color: var(--error) !important; }
.text-sm         { font-size: 0.82rem !important; }
.text-xs         { font-size: 0.72rem !important; }
.fw-600          { font-weight: 600 !important; }
.fw-700          { font-weight: 700 !important; }
.d-flex          { display: flex !important; }
.align-center    { align-items: center !important; }
.gap-8           { gap: 8px !important; }
.gap-12          { gap: 12px !important; }
.mt-8            { margin-top: 8px !important; }
.mt-16           { margin-top: 16px !important; }
.mb-8            { margin-bottom: 8px !important; }
.mb-16           { margin-bottom: 16px !important; }
.w-100           { width: 100% !important; }
.rounded         { border-radius: 8px !important; }
.rounded-full    { border-radius: 50% !important; }

/* Divider */
.divider {
    height: 1px;
    background: var(--glass-border);
    margin: 16px 0;
}

/* Section header row */
.section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
}

.section-title {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--title-color);
}

/* Empty state */
.empty-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 40px 20px;
    gap: 10px;
    color: var(--text-muted);
    text-align: center;
    font-size: 0.88rem;
}

.empty-state-icon { font-size: 2rem; opacity: 0.4; }

/* Spinner */
.spinner {
    width: 20px;
    height: 20px;
    border: 2px solid var(--glass-border);
    border-top-color: var(--primary);
    border-radius: 50%;
    animation: spin 0.7s linear infinite;
    display: inline-block;
}

@keyframes spin { to { transform: rotate(360deg); } }

.ti-refresh.spinning { animation: spin 0.7s linear infinite; }

/* Code / monospace display */
code, .code-inline {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 4px;
    padding: 1px 5px;
    font-family: ui-monospace, 'Cascadia Code', 'Fira Code', monospace;
    font-size: 0.82em;
    color: var(--primary);
}

/* CRM fields grid */
.crm-fields-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 12px;
}

/* Internal messages */
.internal-msg-bubble {
    background: rgba(139, 92, 246, 0.12);
    border: 1px solid rgba(139, 92, 246, 0.22);
    border-radius: 10px;
    padding: 9px 13px;
    font-size: 0.84rem;
    color: var(--text-color);
}

/* Nota interna de agente — bolha no chat */
.msg-bubble-internal {
    max-width: 80%;
    background: rgba(255, 200, 0, 0.08);
    border-left: 3px solid rgba(255, 200, 0, 0.5);
    border-radius: 8px;
    padding: 8px 12px;
    font-size: 0.84rem;
    color: #FFD700;
}
.msg-bubble-internal .internal-note-label {
    display: block;
    font-size: 0.7rem;
    color: rgba(255, 200, 0, 0.6);
    margin-bottom: 3px;
}
/* Light mode override — amarelo/marrom legível */
.light-mode .msg-bubble-internal {
    background: #FFF3CD;
    border-left: 3px solid #F59E0B;
    color: #78350F;
}
.light-mode .msg-bubble-internal .internal-note-label {
    color: #92400E;
}

/* Citação de mensagem dentro de bolha */
.msg-quote {
    background: rgba(0, 0, 0, 0.15);
    border-left: 3px solid var(--primary);
    border-radius: 4px;
    padding: 4px 8px;
    margin-bottom: 6px;
    cursor: default;
}
.msg-quote-label {
    display: block;
    font-weight: 600;
    font-size: 0.72rem;
    color: var(--primary);
    margin-bottom: 2px;
}
.msg-quote-text {
    font-size: 0.78rem;
    color: rgba(255, 255, 255, 0.65);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    display: block;
    max-width: 340px;
}
.light-mode .msg-quote {
    background: rgba(0, 0, 0, 0.05);
    border-left-color: var(--primary);
}
.light-mode .msg-quote-text {
    color: rgba(0, 0, 0, 0.55);
}

/* Barra de reply acima do input */
.reply-bar {
    display: none;
    align-items: center;
    gap: 8px;
    padding: 6px 12px;
    background: rgba(17, 138, 102, 0.1);
    border-left: 3px solid var(--primary);
    border-radius: 6px;
    margin: 0 0 4px 0;
    font-size: 0.8rem;
}
.reply-bar.active { display: flex; }
.reply-bar-label { font-weight: 600; color: var(--primary); white-space: nowrap; }
.reply-bar-text  { color: var(--text-muted); flex: 1; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.reply-bar-close { background: none; border: none; color: var(--text-muted); cursor: pointer; font-size: 1rem; padding: 0 4px; flex-shrink: 0; }

/* Modal de templates WhatsApp */
.wa-template-item {
    padding: 10px 12px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    margin-bottom: 8px;
    cursor: pointer;
    transition: background 0.15s;
}
.wa-template-item:hover {
    background: rgba(17, 138, 102, 0.1);
    border-color: var(--primary);
}
.wa-template-item-name {
    font-weight: 600;
    color: var(--title-color);
    font-size: 0.88rem;
}
.wa-template-item-meta {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-top: 2px;
}

/* =====================================================
   22. RESPONSIVE
   ===================================================== */

@media (max-width: 1100px) {
    .workspace-grid {
        grid-template-columns: 260px 1fr;
    }
    .workspace-grid .details-panel { display: none; }
    .workspace-grid.details-visible {
        grid-template-columns: 260px 1fr 300px;
    }
    .workspace-grid.details-visible .details-panel { display: flex; }
}

@media (max-width: 768px) {
    .app-container { grid-template-columns: 56px 1fr; }
    .workspace-grid { grid-template-columns: 1fr; }
    .queue-panel { display: none; }
    .settings-grid { grid-template-columns: 1fr; }
    .kpi-row { grid-template-columns: repeat(2, 1fr); }

    /* Logs e tabelas rolam horizontalmente no mobile */
    .settings-card table,
    #systemLogsBody,
    [id$="ReportBody"] {
        display: block;
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
    }
    .settings-card table th,
    .settings-card table td {
        white-space: nowrap;
        font-size: 0.72rem;
    }

    /* grid-half vira coluna única no mobile */
    .grid-half { grid-template-columns: 1fr; }

    /* Subtabs rolam horizontalmente */
    .subtabs-container {
        overflow-x: auto;
        flex-wrap: nowrap;
        -webkit-overflow-scrolling: touch;
        padding-bottom: 4px;
    }
}

/* =====================================================
   23. LIGHT MODE DARK-SURFACE OVERRIDES
   ===================================================== */

.light-mode .glass-bg-item { background: #fff; border-color: #E2E8F0; }
.light-mode .bg-raised { background: #fff; }
.light-mode .bg-surface { background: #F8FAFC; }

/* Ensure scrollbars match light mode */
.light-mode ::-webkit-scrollbar-thumb { background: rgba(100,116,139,0.25); }
.light-mode ::-webkit-scrollbar-thumb:hover { background: rgba(100,116,139,0.45); }

/* =====================================================
   24. SIDEBAR — ICON-ONLY + HOVER EXPAND
   ===================================================== */

/* Default: collapsed grid — ícones maiores, textos ocultos */
.app-container,
.app-container.sidebar-collapsed {
    grid-template-columns: 56px 1fr;
    transition: grid-template-columns 0.22s ease;
}
.app-container.sidebar-collapsed .sidebar-item i {
    font-size: 20px !important;
    width: 22px !important;
}
/* Tooltip for collapsed sidebar items — via JS */
#sidebarTooltip {
    position: fixed;
    background: #17171c;
    color: #fff;
    font-size: 0.78rem;
    font-weight: 500;
    padding: 5px 12px;
    border-radius: 6px;
    white-space: nowrap;
    z-index: 99999;
    pointer-events: none;
    box-shadow: 0 2px 8px rgba(0,0,0,0.2);
    line-height: 1.4;
    display: none;
}
.app-container.sidebar-collapsed .sidebar-item span:not(.sidebar-badge) {
    display: none !important;
}
.app-container.sidebar-collapsed .sidebar-section-label {
    display: none !important;
}
.app-container.sidebar-collapsed .sidebar-item {
    justify-content: center;
    padding: 10px 0;
}

/* Sidebar expand only via pin click — no hover expand */
.app-container.sidebar-pinned,
.app-container.sidebar-expanded {
    grid-template-columns: 230px 1fr;
}

/* Hide hamburger button — sidebar is self-contained */
.sidebar-hamburger-btn { display: none !important; }

/* ── Pin/collapse button — absolute na sidebar ────── */
.sidebar { position: relative; }

.sidebar-pin-btn {
    position: absolute;
    top: 60px;
    right: 16px;
    width: 24px;
    height: 24px;
    border: 1px solid var(--glass-border);
    background: var(--sidebar-bg);
    color: var(--text-muted);
    cursor: pointer;
    font-size: 0.7rem;
    font-weight: 600;
    line-height: 1;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10;
    opacity: 0.4;
    pointer-events: auto;
    transition: opacity 0.2s, color 0.15s, border-color 0.15s, transform 0.2s;
    box-shadow: 0 1px 3px rgba(0,0,0,0.15);
}

.sidebar-pin-btn:focus-visible {
    opacity: 1;
    outline: 2px solid var(--primary);
    outline-offset: 2px;
}

.sidebar-pin-btn:focus-visible {
    opacity: 1;
}

.sidebar-pin-btn:hover {
    color: var(--primary);
    border-color: var(--primary);
    transform: scale(1.15);
}

.app-container.sidebar-pinned .sidebar .sidebar-pin-btn {
    opacity: 1;
    color: var(--primary);
    border-color: var(--primary);
}

.app-container.sidebar-expanded .sidebar .sidebar-pin-btn {
    opacity: 1;
}

/* ── Força fechamento imediato ao clicar ‹ ─── */
.app-container.sidebar-force-close {
    grid-template-columns: 56px 1fr !important;
}
.app-container.sidebar-force-close .sidebar {
    width: 56px !important;
    overflow: hidden !important;
}

/* ── Pinned state: sidebar stays expanded always ─── */
.app-container.sidebar-pinned {
    grid-template-columns: 64px 1fr !important;
}

.app-container.sidebar-pinned .sidebar {
    width: 64px !important;
    padding: 12px 0 !important;
    align-items: center !important;
    overflow: visible;
}

/* Sidebar collapsed: logout icon centered, text hidden */
.app-container.sidebar-collapsed .sidebar-user-area { justify-content: center; padding: 8px 0; border-top: 1px solid var(--glass-border); }
.app-container.sidebar-collapsed .sidebar-logout-inline { display: flex !important; justify-content: center; }
.app-container.sidebar-collapsed .sidebar-logout-inline span { display: none; }
.app-container.sidebar-collapsed .sidebar-logout-inline i { font-size: 20px; }
.app-container.sidebar-pinned .sidebar .logo-sub          { display: block !important; }
.app-container.sidebar-pinned .sidebar .profile-info      { display: flex !important; }
.app-container.sidebar-pinned .sidebar .sidebar-logo-full { display: flex !important; }
.app-container.sidebar-pinned .sidebar .sidebar-logo-mini { display: none !important; }
.app-container.sidebar-pinned .sidebar .channel-matrix-container { display: block !important; }

.app-container.sidebar-pinned .sidebar .menu-item a {
    justify-content: flex-start !important;
    padding: 10px 12px !important;
    width: 100% !important;
    height: auto !important;
    gap: 10px !important;
}

.app-container.sidebar-pinned .sidebar > div:last-child a {
    justify-content: flex-start !important;
    padding: 8px 12px !important;
    gap: 10px !important;
}

/* Logo-container: full width when sidebar is pinned */
.app-container.sidebar-pinned .sidebar .logo-container {
    width: 100%;
    padding: 0 4px;
    justify-content: flex-start;
}

/* Header user avatar */
.header-user-avatar {
    width: 28px; height: 28px; border-radius: 50%;
    background: var(--primary-deep, #003c33);
    color: #fff;
    display: flex; align-items: center; justify-content: center;
    font-size: 0.72rem; font-weight: 700;
    flex-shrink: 0; object-fit: cover;
}

/* =====================================================
   25. HEADER — KPI RIBBON + BREADCRUMB
   ===================================================== */

.main-header {
    height: 52px;
    padding: 0 18px !important;
    gap: 8px !important;
}

.header-breadcrumb {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 0.82rem;
    color: var(--text-muted);
    white-space: nowrap;
}

.header-breadcrumb .crumb-sep {
    opacity: 0.4;
    font-size: 0.75rem;
}

.header-breadcrumb .crumb-current {
    color: var(--title-color);
    font-weight: 600;
}

.header-user-link {
    text-decoration: none;
    color: inherit;
    border-radius: 8px;
    padding: 2px 6px;
    transition: background .15s;
}
.header-user-link:hover {
    background: rgba(var(--primary-rgb), 0.1);
}
.header-user-info {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 0.82rem;
    white-space: nowrap;
    margin-right: 4px;
}

.header-company-name {
    font-weight: 600;
    color: var(--title-color);
}

.header-user-sep {
    opacity: 0.4;
    font-size: 0.75rem;
}

.header-username {
    color: var(--text-muted);
}

.header-kpi-ribbon {
    display: flex;
    align-items: center;
    gap: 4px;
    margin-left: auto;
    margin-right: 8px;
}

.kpi-chip {
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 4px 10px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 6px;
    font-size: 0.74rem;
    font-weight: 600;
    color: var(--text-muted);
    white-space: nowrap;
    cursor: default;
}

.kpi-chip .kpi-num {
    font-size: 0.92rem;
    font-weight: 700;
    color: var(--title-color);
}

.kpi-chip .kpi-num.abertos { color: var(--primary); }
.kpi-chip .kpi-num.onhold  { color: var(--warning); }
.kpi-chip .kpi-num.fechados { color: var(--success); }

.kpi-chip-sep {
    width: 1px;
    height: 18px;
    background: var(--glass-border);
    margin: 0 2px;
}

.kpi-chip .kpi-timer {
    font-size: 0.72rem;
    color: var(--text-muted);
    font-weight: 500;
    font-variant-numeric: tabular-nums;
}

.light-mode .kpi-chip { background: #F8FAFC; border-color: #E2E8F0; }

/* =====================================================
   26. QUEUE PANEL — TICKET AVATARS & DENSE ITEMS
   ===================================================== */

/* Ticket avatar — channel icon (Tabler Icons) */
.ticket-avatar {
    width: 34px;
    height: 34px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    border: none;
    color: var(--text-muted);
    background: var(--glass-bg);
}

.ticket-avatar i { font-size: 16px; line-height: 1; }

.ticket-item.whatsapp .ticket-avatar { background: rgba(37,211,102,0.12); color: var(--whatsapp-color); }
.ticket-item.sms      .ticket-avatar { background: rgba(245,158,11,0.12); color: var(--sms-color); }
.ticket-item.email    .ticket-avatar { background: rgba(59,130,246,0.12); color: var(--email-color); }
.ticket-item.voice    .ticket-avatar { background: rgba(48,209,88,0.12);  color: var(--voice-color); }
.ticket-item.widget   .ticket-avatar { background: var(--primary-light);  color: var(--primary); }

/* Avatar wrap — badge removed (icon is now the primary identifier) */
.ticket-avatar-wrap {
    position: relative;
    flex-shrink: 0;
    cursor: help;
}

.ticket-avatar-channel { display: none; }

/* Indicador de tooltip — ponto âmbar no canto superior direito do avatar */
.ticket-tip-dot {
    position: absolute;
    top: -2px;
    right: -2px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #f59e0b;
    border: 1.5px solid var(--queue-bg, #0E1117);
    pointer-events: none;
}

/* IN / OUT badge — lado direito do ticket card (apenas voz) */
.ticket-dir-badge {
    flex-shrink: 0;
    align-self: center;
    font-size: 0.6rem;
    font-weight: 800;
    letter-spacing: 0.04em;
    padding: 2px 5px;
    border-radius: 5px;
    line-height: 1.4;
}

.ticket-dir-in  { background: var(--primary-deep); color: #6ee7b7; }
.ticket-dir-out { background: var(--dir-out-bg); color: #93c5fd; }

/* SLA deadline countdown badge */
.sla-deadline-badge {
    flex-shrink: 0;
    align-self: center;
    font-size: 0.58rem;
    font-weight: 700;
    letter-spacing: 0.03em;
    padding: 2px 5px;
    border-radius: 5px;
    line-height: 1.4;
}
.sla-deadline-badge.sla-ok     { background: rgba(34,197,94,0.15);  color: #4ade80; }
.sla-deadline-badge.sla-warn   { background: rgba(234,179,8,0.20);  color: #facc15; }
.sla-deadline-badge.sla-breach { background: rgba(239,68,68,0.25);  color: #f87171; animation: sla-red-pulse 1s infinite alternate; }

/* Dense ticket items */
.ticket-item {
    padding: 9px 10px !important;
    gap: 9px !important;
}

.ticket-customer-name { font-size: 0.85rem !important; }
.ticket-time          { font-size: 0.67rem !important; }
.ticket-last-msg      { font-size: 0.72rem !important; }

/* Tabulação label in closed tickets */
.ticket-tab-label {
    font-size: 0.69rem;
    color: var(--success);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Search bar + action buttons row */
.queue-search-row {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 7px 8px;
    border-bottom: 1px solid var(--glass-border);
}

.queue-search-row .search-input { flex: 1; font-size: 0.78rem; padding: 5px 9px; }

.btn-queue-action {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 5px 9px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    color: var(--text-muted);
    font-size: 0.74rem;
    font-weight: 600;
    cursor: pointer;
    white-space: nowrap;
    transition: all 0.15s;
}

.btn-queue-action:hover { border-color: var(--primary); color: var(--primary); background: var(--primary-light); }

.btn-queue-action.primary-action {
    background: var(--accent-coral, #ff7759);
    border-color: var(--accent-coral, #ff7759);
    color: #fff;
}

.btn-queue-action.primary-action:hover { background: var(--primary-hover); }

/* =====================================================
   27. CHAT PANEL — ACTION BAR (TABULAR / TRANSFERIR / ENCERRAR)
   ===================================================== */

/* ---- Chat header: single row layout (override) ---- */

/* Avatar circle */
.chat-avatar-circle {
    width: 36px; height: 36px; border-radius: 50%;
    background: var(--primary);
    color: #fff; font-size: 0.78rem; font-weight: 700;
    display: flex; align-items: center; justify-content: center;
    flex-shrink: 0; letter-spacing: 0.5px;
}

/* Name + channel */
.chat-client-title {
    display: flex;
    flex-direction: column;
    gap: 2px;
    flex: 1;
    min-width: 0;
}

/* Actions group: buttons + toggle */
.chat-header-actions {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-shrink: 0;
    margin-left: auto;
}

/* Session bar below header */
.chat-session-bar {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 5px 16px;
    font-size: 0.72rem;
    color: var(--text-muted);
    border-bottom: 1px solid var(--glass-border);
    background: var(--chat-header-bg);
    flex-shrink: 0;
}

.chat-session-sep { opacity: 0.4; }

/* Botões de busca na session bar */
.session-bar-search {
    margin-left: auto;
    display: flex;
    align-items: center;
    gap: 2px;
}

.session-search-btn {
    width: 24px; height: 24px; border-radius: 5px;
    border: none; background: none;
    color: var(--text-muted); cursor: pointer;
    display: flex; align-items: center; justify-content: center;
    font-size: 13px; transition: all 0.15s;
}
.session-search-btn:hover,
.session-search-btn.active { background: var(--glass-bg); color: var(--primary); }

/* Painel de busca (faixa abaixo da session bar) */
.msg-search-panel {
    background: var(--chat-header-bg);
    border-bottom: 1px solid var(--glass-border);
    padding: 6px 14px;
    flex-shrink: 0;
}

.msg-search-inner {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    padding: 5px 10px;
    transition: border-color 0.15s;
}
.msg-search-inner:focus-within { border-color: var(--primary); }

.msg-search-inner input[type="text"] {
    flex: 1; background: none; border: none; outline: none;
    color: var(--text-color); font-size: 0.82rem; font-family: inherit;
}
.msg-search-inner input::placeholder { color: var(--text-muted); }

.msg-search-count {
    font-size: 0.72rem; color: var(--text-muted);
    white-space: nowrap; flex-shrink: 0;
}
.msg-search-count.has-results { color: var(--primary); font-weight: 600; }

.msg-search-nav, .msg-search-close {
    width: 22px; height: 22px; border-radius: 4px;
    border: none; background: none; cursor: pointer;
    color: var(--text-muted); display: flex; align-items: center;
    justify-content: center; font-size: 13px; transition: all 0.15s;
    flex-shrink: 0;
}
.msg-search-nav:hover:not(:disabled), .msg-search-close:hover { background: var(--glass-bg); color: var(--primary); }
.msg-search-nav:disabled { opacity: 0.3; cursor: not-allowed; }

/* Destaque de resultado de busca */
.msg-search-highlight {
    background: rgba(245, 158, 11, 0.35);
    border-radius: 3px;
    padding: 0 1px;
}
.msg-search-highlight.current {
    background: rgba(99, 102, 241, 0.55);
    color: #fff;
}

.chat-meta-item {
    display: flex;
    align-items: center;
    gap: 4px;
    white-space: nowrap;
}

.chat-meta-item .meta-label { opacity: 0.7; }
.chat-meta-item .meta-value { font-weight: 600; color: var(--text-color); }

/* Legacy — keep for compatibility but hidden */
.chat-header-top { display: contents; }
.chat-header-meta { display: none; }
.chat-action-bar {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 6px 16px;
    border-bottom: 1px solid var(--glass-border);
    background: var(--chat-header-bg);
}

.btn-chat-action {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 5px 12px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
    color: var(--text-color);
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s;
    white-space: nowrap;
    font-family: inherit;
}

.btn-chat-action:hover { border-color: var(--primary); color: var(--primary); background: var(--primary-light); }

.btn-chat-action.tabular { color: var(--accent-blue, #1863dc); }
.btn-chat-action.transferir { color: var(--accent-blue, #1863dc); }
.btn-chat-action.encerrar {
    background: rgba(220,38,38,0.08);
    border-color: rgba(220,38,38,0.25);
    color: var(--error);
    margin-left: auto;
}

.btn-chat-action.encerrar:hover { background: rgba(220,38,38,0.15); border-color: var(--error); }

.light-mode .chat-action-bar { background: var(--bg-page); }
.light-mode .btn-chat-action { background: var(--bg-page); border-color: var(--glass-border); color: var(--text-color); }

/* Chat empty state */
.chat-empty-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100%;
    gap: 12px;
    color: var(--text-muted);
    text-align: center;
    padding: 40px;
}

/* =====================================================
   28. DETAILS PANEL — TABS (FICHA | CRM | TABULAÇÃO | HISTÓRICO)
   ===================================================== */

.details-panel-tabs {
    display: flex;
    gap: 0;
    border-bottom: 1px solid var(--glass-border);
    background: var(--details-bg);
    flex-shrink: 0;
    position: sticky;
    top: 0;
    z-index: 2;
    padding: 0 8px;
}

.details-tab-btn {
    padding: 10px 12px;
    border: none;
    border-bottom: 2px solid transparent;
    background: transparent;
    color: var(--text-muted);
    font-family: inherit;
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    transition: color 0.15s, border-color 0.15s;
    white-space: nowrap;
}

.details-tab-btn.active {
    color: var(--primary);
    border-bottom-color: var(--primary);
}

.details-tab-btn:hover:not(.active) { color: var(--title-color); }

.details-tab-content { display: none; }
.details-tab-content.active {
    display: flex;
    flex-direction: column;
    gap: 12px;
    flex: 1;
    overflow-y: auto;
    min-height: 0;
    scrollbar-width: thin;
    scrollbar-color: rgba(148,163,184,0.25) transparent;
}
.details-tab-content.active::-webkit-scrollbar { width: 5px; }
.details-tab-content.active::-webkit-scrollbar-thumb { background: rgba(148,163,184,0.25); border-radius: 3px; }

/* CRM sticky header — fica fixo enquanto os campos rolam */
.crm-sticky-hdr {
    position: sticky;
    top: 0;
    z-index: 5;
    background: var(--details-bg);
    padding: 12px 14px 8px;
    flex-shrink: 0;
    border-bottom: 1px solid var(--glass-border);
    margin-bottom: 2px;
}
.light-mode .crm-sticky-hdr { background: var(--bg-page); }

/* Client card inside CRM tab */
.crm-client-card {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 8px;
}

.crm-client-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.82rem;
    font-weight: 700;
    color: #fff;
    flex-shrink: 0;
}

.crm-client-info { overflow: hidden; flex: 1; }

.crm-client-name {
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--title-color);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.crm-client-sub {
    font-size: 0.72rem;
    color: var(--text-muted);
    margin-top: 1px;
}

.crm-actions-row {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 6px;
    margin-bottom: 4px;
}

.btn-crm-action {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 5px;
    padding: 7px 4px;
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    border-radius: 7px;
    color: var(--text-muted);
    font-size: 0.74rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s;
    font-family: inherit;
    white-space: nowrap;
}

.btn-crm-action:hover { border-color: var(--primary); color: var(--primary); background: var(--primary-light); }

.light-mode .btn-crm-action { background: #fff; border-color: #E2E8F0; }

/* AI suggestion card */
.crm-suggestion-card {
    background: rgba(31, 90, 224, 0.07);
    border: 1px solid rgba(31, 90, 224, 0.18);
    border-radius: 8px;
    padding: 10px 12px;
    font-size: 0.78rem;
    color: var(--text-muted);
    line-height: 1.5;
}

.crm-suggestion-card .suggestion-title {
    font-size: 0.72rem;
    font-weight: 700;
    color: var(--primary);
    text-transform: uppercase;
    letter-spacing: 0.4px;
    margin-bottom: 5px;
    display: flex;
    align-items: center;
    gap: 5px;
}

.light-mode .crm-suggestion-card { background: rgba(31,90,224,0.05); border-color: rgba(31,90,224,0.15); }

/* =====================================================
   29. WORKSPACE — TOP FILTER BAR (above 3 columns)
   ===================================================== */

.workspace-top-bar {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    border-bottom: 1px solid var(--glass-border);
    background: var(--header-bg);
    flex-shrink: 0;
}

.workspace-search {
    flex: 1;
    max-width: 340px;
    padding: 6px 12px;
    background: var(--glass-input);
    border: 1px solid var(--glass-border);
    border-radius: 6px;
    color: var(--text-color);
    font-size: 0.8rem;
    outline: none;
    font-family: inherit;
    transition: border-color 0.2s;
}

.workspace-search:focus { border-color: var(--primary); }
.workspace-search::placeholder { color: var(--text-muted); opacity: 0.7; }

.light-mode .workspace-search { background: #fff; border-color: #CBD5E1; }

.workspace-grid-wrap {
    flex: 1;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    min-height: 0;
}

/* Adjust main-wrapper to include top-bar */
.main-wrapper.workspace-layout {
    grid-template-rows: 52px auto 1fr;
}

.workspace-grid {
    height: 100% !important;
    flex: 1;
}

/* ============================================================
   SUPERVISOR V2 — PAINEL MONITORIA EM TEMPO REAL
   ============================================================ */
.sv2-container { padding: 0 2px; }

.sv2-header { display: flex; align-items: flex-start; justify-content: space-between; flex-wrap: wrap; gap: 12px; margin-bottom: 24px; }
.sv2-header-sub { font-size: 0.78rem; color: var(--text-muted); margin: 4px 0 0; }
.sv2-header-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sv2-filter-pills { display: flex; gap: 3px; background: rgba(255,255,255,0.04); padding: 3px; border-radius: 8px; }
.sv2-pill { background: transparent; border: none; color: var(--text-muted); padding: 4px 11px; border-radius: 6px; font-size: 0.75rem; font-weight: 500; cursor: pointer; transition: all 0.15s; }
.sv2-pill.active, .sv2-pill:hover { background: var(--primary); color: #fff; }
.sv2-select { background: rgba(255,255,255,0.06); border: 1px solid var(--glass-border); border-radius: 8px; padding: 5px 10px; color: var(--text-color); font-size: 0.75rem; cursor: pointer; outline: none; }
.sv2-select:focus { border-color: var(--primary); }

.sv2-kpi-row { display: grid; grid-template-columns: repeat(6, 1fr); gap: 12px; margin-bottom: 20px; }
@media (max-width: 1200px) { .sv2-kpi-row { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 640px)  { .sv2-kpi-row { grid-template-columns: repeat(2, 1fr); } }

.sv2-kpi-card { background: var(--surface); border: 1px solid var(--glass-border); border-radius: 14px; padding: 14px; display: flex; align-items: flex-start; gap: 10px; transition: transform 0.15s, box-shadow 0.15s; }
.sv2-kpi-card:hover { transform: translateY(-2px); box-shadow: 0 6px 20px rgba(0,0,0,0.2); }
.sv2-kpi-icon { width: 38px; height: 38px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-size: 1rem; flex-shrink: 0; }
.sv2-kpi-body { flex: 1; min-width: 0; }
.sv2-kpi-value { font-size: 1.5rem; font-weight: 700; line-height: 1.1; font-family: 'Outfit', sans-serif; color: var(--title-color); }
.sv2-kpi-label { font-size: 0.68rem; color: var(--text-muted); margin: 3px 0 4px; text-transform: uppercase; letter-spacing: 0.05em; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sv2-trend { font-size: 0.68rem; font-weight: 600; display: block; }

.sv2-chart-card { background: var(--surface); border: 1px solid var(--glass-border); border-radius: 14px; padding: 20px; margin-bottom: 20px; }
.sv2-chart-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; }
.sv2-chart-title { font-size: 0.9rem; font-weight: 600; color: var(--title-color); }

.sv2-bottom-row { display: grid; grid-template-columns: 1fr 1fr 1.6fr; gap: 16px; }
@media (max-width: 960px) { .sv2-bottom-row { grid-template-columns: 1fr 1fr; } }
@media (max-width: 640px) { .sv2-bottom-row { grid-template-columns: 1fr; } }

.sv2-panel { background: var(--surface); border: 1px solid var(--glass-border); border-radius: 14px; padding: 18px; }
.sv2-panel-title { font-size: 0.85rem; font-weight: 600; color: var(--title-color); margin: 0 0 14px; padding-bottom: 10px; border-bottom: 1px solid rgba(255,255,255,0.06); display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.sv2-agents-badge { margin-left: auto; font-size: 0.65rem; font-weight: 600; padding: 2px 8px; border-radius: 10px; background: rgba(34,197,94,0.15); color: #4ade80; white-space: nowrap; }

.sv2-op-table { width: 100%; border-collapse: collapse; font-size: 0.78rem; }
.sv2-op-table th { color: var(--text-muted); text-align: left; padding: 0 6px 8px; font-weight: 500; font-size: 0.68rem; text-transform: uppercase; letter-spacing: 0.05em; white-space: nowrap; }
.sv2-op-table td { padding: 6px 6px; border-top: 1px solid rgba(255,255,255,0.04); vertical-align: middle; }
.sv2-op-avatar { width: 26px; height: 26px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 0.62rem; font-weight: 700; color: #fff; flex-shrink: 0; line-height: 1; }
.sv2-status-dot { width: 6px; height: 6px; border-radius: 50%; display: inline-block; flex-shrink: 0; }
.sv2-op-name-cell { display: flex; align-items: center; gap: 7px; }
.sv2-quartil { padding: 2px 6px; border-radius: 8px; font-size: 0.65rem; font-weight: 700; white-space: nowrap; }

/* ── Módulo de Suporte Técnico (Fase 1.5) ─────────────────── */
.sup-ticket-row { display: grid; grid-template-columns: 90px 1fr 110px 110px 90px 120px; align-items: center; gap: 12px; padding: 12px 16px; background: rgba(255,255,255,0.025); border: 1px solid var(--glass-border); border-radius: 10px; margin-bottom: 8px; transition: background 0.15s; cursor: pointer; }
@media (max-width: 900px) {
    .sup-ticket-row { grid-template-columns: 80px 1fr 90px 90px; }
    .sup-ticket-row > :nth-child(5),
    .sup-ticket-row > :nth-child(6) { display: none; }
}
@media (max-width: 600px) {
    .sup-ticket-row { grid-template-columns: 1fr; gap: 6px; }
    .sup-sla-row { grid-template-columns: 1fr 1fr; }
    .sup-tabs { overflow-x: auto; flex-wrap: nowrap; padding-bottom: 4px; }
}
.light-mode .sup-ticket-row { background: rgba(0,0,0,0.02); border-color: #E2E8F0; }
.light-mode .sup-ticket-row:hover { background: rgba(0,120,212,0.04); border-color: rgba(0,120,212,0.2); }
.light-mode .sup-modal { background: #ffffff; border-color: #E2E8F0; box-shadow: 0 24px 60px rgba(0,0,0,0.18); }
.light-mode .sup-msg.mine  { background: rgba(0,120,212,0.06); border-color: rgba(0,120,212,0.15); }
.light-mode .sup-msg.other { background: rgba(0,0,0,0.03); border-color: #E2E8F0; }
.light-mode .sup-attach-chip { background: rgba(0,0,0,0.03); border-color: #E2E8F0; }

/* ── Quick Wins #23 — Modificações Visuais ──────────────────────────────── */

/* Fontes dos módulos na sidebar: levemente maior e em negrito */
.app-container.sidebar-expanded .menu-item a {
    font-size: 0.93rem;
    font-weight: 600;
}

/* Fundo da fila: tom azul sutil */
:root { --queue-bg: #0d1628; }
.light-mode { --queue-bg: #eef3fb; }

/* Cores dos badges de status na fila */
#badgeAbertos  { background: rgba(34,197,94,0.18)  !important; color: #4ade80 !important; }
#badgeOnhold   { background: rgba(251,191,36,0.18)  !important; color: #fbbf24 !important; }
#badgeFechados { background: rgba(59,130,246,0.18)  !important; color: #60a5fa !important; }

/* Badge ativo: mantém a cor temática mas escurece o fundo */
#tabAbertos.active  #badgeAbertos  { background: rgba(34,197,94,0.35)  !important; }
#tabOnhold.active   #badgeOnhold   { background: rgba(251,191,36,0.35)  !important; }
#tabFechados.active #badgeFechados { background: rgba(59,130,246,0.35)  !important; }

/* Light-mode: versões mais escuras para contraste */
.light-mode #badgeAbertos  { color: #16a34a !important; background: rgba(34,197,94,0.12) !important; }
.light-mode #badgeOnhold   { color: #b45309 !important; background: rgba(251,191,36,0.12) !important; }
.light-mode #badgeFechados { color: #1d4ed8 !important; background: rgba(59,130,246,0.12) !important; }

/* ═══════════════════════════════════════════════
   KNOWLEDGE BASE
═══════════════════════════════════════════════ */
.kb-page { padding: 24px 28px; box-sizing: border-box; }
.kb-topbar { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 22px; flex-wrap: wrap; gap: 12px; }
.kb-title { font-family: 'Outfit', sans-serif; font-weight: 800; font-size: 1.4rem; color: var(--title-color); display: flex; align-items: center; gap: 8px; margin: 0 0 4px; }
.kb-subtitle { color: var(--text-muted); font-size: .83rem; margin: 0; }
.kb-topbar-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.kb-provider-badge { display: inline-flex; align-items: center; gap: 5px; padding: 4px 12px; border-radius: 20px; font-size: .78rem; font-weight: 600; }
.kb-provider-openai { background: rgba(16, 163, 127, .12); color: #10a37f; border: 1px solid rgba(16, 163, 127, .25); }
.kb-provider-gemini { background: rgba(66, 133, 244, .12); color: #4285f4; border: 1px solid rgba(66, 133, 244, .25); }
.kb-provider-uncfg  { background: rgba(255,200,0,.1); color: var(--warning, #f59e0b); border: 1px solid rgba(255,200,0,.25); text-decoration: none; }
.kb-list-wrap { background: var(--card-bg); border: 1px solid var(--glass-border); border-radius: 14px; overflow: hidden; }
.kb-table { width: 100%; border-collapse: collapse; }
.kb-table th { padding: 11px 16px; text-align: left; font-size: .77rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--text-muted); border-bottom: 1px solid var(--glass-border); }
.kb-table td { padding: 12px 16px; font-size: .84rem; border-bottom: 1px solid var(--glass-border); vertical-align: middle; }
.kb-table tr:last-child td { border-bottom: none; }
.kb-table tr:hover td { background: var(--row-hover, rgba(255,255,255,.03)); }
.kb-loading { text-align: center; padding: 32px; color: var(--text-muted); font-size: .84rem; }
.kb-status-indexed { color: var(--success, #22c55e); font-weight: 600; }
.kb-status-pending  { color: var(--warning, #f59e0b); }
.kb-status-error    { color: var(--error, #ef4444); }
.kb-type-badge { display: inline-block; padding: 2px 8px; border-radius: 4px; font-size: .72rem; font-weight: 700; text-transform: uppercase; background: var(--tag-bg, rgba(255,255,255,.07)); color: var(--text-muted); }
.kb-pagination { display: flex; justify-content: center; gap: 6px; padding: 12px; }
.kb-page-btn { padding: 4px 10px; border-radius: 6px; border: 1px solid var(--glass-border); background: transparent; color: var(--text-muted); cursor: pointer; font-size: .8rem; }
.kb-page-btn.active { background: var(--primary); color: #fff; border-color: var(--primary); }

/* Drop zone */
.kb-drop-zone { border: 2px dashed var(--glass-border); border-radius: 12px; padding: 32px 20px; text-align: center; cursor: pointer; transition: border-color .2s, background .2s; }
.kb-drop-zone:hover, .kb-drop-zone.drag-over { border-color: var(--primary); background: rgba(var(--primary-rgb, 17,138,102), .05); }
.kb-drop-hint { font-size: .78rem; color: var(--text-muted); margin: 4px 0 0; }
.kb-file-selected { display: flex; align-items: center; gap: 8px; background: var(--card-bg); border: 1px solid var(--glass-border); border-radius: 8px; padding: 8px 12px; font-size: .84rem; }
.kb-file-clear { background: none; border: none; cursor: pointer; color: var(--text-muted); padding: 0 4px; font-size: 1rem; }
.kb-modal-tabs { display: flex; gap: 0; margin-bottom: 18px; border-bottom: 1px solid var(--glass-border); }
.kb-modal-tab { padding: 8px 16px; background: none; border: none; border-bottom: 2px solid transparent; cursor: pointer; font-size: .84rem; color: var(--text-muted); font-weight: 500; transition: color .2s; margin-bottom: -1px; }
.kb-modal-tab.active { color: var(--primary); border-bottom-color: var(--primary); font-weight: 700; }
.kb-text-preview { white-space: pre-wrap; max-height: 400px; overflow-y: auto; font-size: .8rem; background: var(--bg-raised); padding: 14px; border-radius: 8px; margin: 0; }

/* Configuração IA */
.ai-provider-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 12px; }
.ai-provider-card { display: flex; flex-direction: row; align-items: center; gap: 8px; padding: 10px 14px; border: 2px solid var(--glass-border); border-radius: 10px; cursor: pointer; transition: border-color .2s, background .2s; text-align: left; }
.ai-provider-card:hover { border-color: var(--primary); background: rgba(var(--primary-rgb,17,138,102),.05); }
.ai-provider-card.selected { border-color: var(--primary); background: rgba(var(--primary-rgb,17,138,102),.08); }
.ai-notebooklm-panel { background: rgba(255,255,255,.04); border: 1px solid var(--glass-border); border-radius: 10px; padding: 10px 14px; margin-top: 12px; }
.ai-notebooklm-header { font-weight: 700; font-size: .85rem; margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
.ai-notebooklm-steps { margin: 6px 0 0 16px; padding: 0; font-size: .78rem; color: var(--text-muted); line-height: 1.6; }
.ai-mode-options { display: flex; flex-direction: column; gap: 10px; margin-top: 12px; }
.ai-mode-card { display: flex; align-items: center; gap: 10px; padding: 8px 12px; border: 1px solid var(--glass-border); border-radius: 8px; cursor: pointer; transition: border-color .2s; }
.ai-mode-card:hover { border-color: var(--primary); }
.ai-mode-card input[type=checkbox] { width: 16px; height: 16px; accent-color: var(--primary); cursor: pointer; }

/* ═══════════════════════════════════════════════
   4T AI CHAT — Floating + Internal Panel
═══════════════════════════════════════════════ */
/* ai-fab removido — agora dentro do container de ferramentas flutuantes */

.ai-chat-modal { position: fixed; bottom: 76px; right: 24px; z-index: 9998; width: 290px; height: 420px; background: var(--bg-dark-2); border: 1px solid var(--glass-border); border-radius: 18px; display: flex; flex-direction: column; box-shadow: 0 8px 40px rgba(0,0,0,.4); overflow: hidden; }
.ai-chat-modal-header { display: flex; align-items: center; justify-content: space-between; padding: 14px 18px; border-bottom: 1px solid var(--glass-border); background: rgba(var(--primary-rgb,17,138,102),.08); }
.ai-chat-modal-title { font-weight: 700; font-size: .95rem; display: flex; align-items: center; gap: 8px; color: var(--primary); }
.ai-chat-modal-close { background: none; border: none; cursor: pointer; color: var(--text-muted); font-size: 1.1rem; }
.ai-chat-modal-messages { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 10px; }
.ai-chat-modal-footer { display: flex; gap: 8px; padding: 12px 14px; border-top: 1px solid var(--glass-border); }

.ai-panel { position: fixed; top: 52px; right: 0; bottom: 0; z-index: 400; width: 320px; background: var(--bg-dark-2); border-left: 1px solid var(--glass-border); display: flex; flex-direction: column; box-shadow: -4px 0 20px rgba(0,0,0,.2); }
.ai-panel-header { display: flex; align-items: center; justify-content: space-between; padding: 14px 18px; border-bottom: 1px solid var(--glass-border); background: rgba(var(--primary-rgb,17,138,102),.08); }
.ai-panel-title { font-weight: 700; font-size: .9rem; display: flex; align-items: center; gap: 8px; color: var(--primary); }
.ai-panel-close { background: none; border: none; cursor: pointer; color: var(--text-muted); }
.ai-panel-messages { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 10px; }
.ai-panel-footer { display: flex; gap: 8px; padding: 12px 14px; border-top: 1px solid var(--glass-border); }

/* Shared chat components */
.ai-chat-input { flex: 1; background: var(--input-bg, rgba(255,255,255,.06)); border: 1px solid var(--glass-border); border-radius: 8px; padding: 8px 12px; color: var(--text-primary); font-size: .84rem; outline: none; }
.ai-chat-input:focus { border-color: var(--primary); }
.ai-chat-send { background: var(--primary); border: none; border-radius: 8px; color: #fff; padding: 8px 12px; cursor: pointer; font-size: .9rem; transition: opacity .2s; }
.ai-chat-send:hover { opacity: .85; }
.ai-msg { max-width: 85%; padding: 9px 13px; border-radius: 14px; font-size: .83rem; line-height: 1.5; word-break: break-word; }
.ai-msg-user { align-self: flex-end; background: var(--primary); color: #fff; border-bottom-right-radius: 4px; }
.ai-msg-bot  { align-self: flex-start; background: rgba(255,255,255,.07); color: var(--text-primary); border-bottom-left-radius: 4px; }
.ai-msg-sources { align-self: flex-start; font-size: .72rem; color: var(--text-muted); padding: 0 4px; }
.ai-msg-thinking { align-self: flex-start; color: var(--text-muted); font-size: .82rem; font-style: italic; }

/* #60 Propensity Score Badge */
.ps-badge { display:inline-block; padding:2px 8px; border-radius:20px; font-size:.72rem; font-weight:700; min-width:50px; text-align:center; }
.ps-badge-hot  { background:rgba(255,85,85,.15); color:#ff5555; }
.ps-badge-warm { background:rgba(255,140,0,.15); color:#ff8c00; }
.ps-badge-cool { background:rgba(0,180,216,.15); color:#00b4d8; }
.ps-badge-cold { background:rgba(108,117,125,.15); color:#6c757d; }
.ps-badge-none { background:rgba(255,255,255,.05); color:var(--text-muted); }

/* Skeleton loading */
.skeleton { background: linear-gradient(90deg, var(--glass-bg) 25%, rgba(255,255,255,0.06) 50%, var(--glass-bg) 75%); background-size: 200% 100%; animation: skeleton-shimmer 1.5s infinite; border-radius:6px; }
@keyframes skeleton-shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }
.skeleton-row { display:flex; align-items:center; gap:10px; padding:10px 14px; }
.btn-refresh { background:rgba(255,255,255,0.05); border:1px solid var(--glass-border); border-radius:6px; padding:6px 9px; color:var(--text-muted); cursor:pointer; flex-shrink:0; transition:all 0.2s; line-height:1; }
.btn-refresh:hover, .btn-refresh:focus-visible { border-color:var(--primary); color:var(--primary); }
.queue-select { background:rgba(255,255,255,0.05); border:1px solid var(--glass-border); border-radius:6px; padding:5px 6px; color:var(--text-muted); cursor:pointer; font-size:0.72rem; flex-shrink:0; outline:none; }
.skeleton-avatar { width:32px; height:32px; border-radius:50%; }
.skeleton-line { height:12px; flex:1; }
.skeleton-line-sm { height:12px; width:60px; }
.empty-queue-msg { font-size:0.8rem; color:var(--text-muted); text-align:center; margin-top:20px; }

/* Empty state — chat panel */
.empty-state-wrap { margin:auto; padding:32px 24px; max-width:520px; width:100%; }
.empty-state-header { text-align:center; margin-bottom:28px; }
.empty-state-header h3 { margin:12px 0 4px; font-weight:700; color:var(--title-color); }
.empty-state-header p { font-size:.82rem; color:var(--text-muted); margin:0; }
.kpi-mini-grid { display:grid; gap:10px; margin-bottom:24px; }
.kpi-mini-card { background:rgba(255,255,255,0.04); border:1px solid var(--glass-border); border-radius:10px; padding:14px; text-align:center; }
.kpi-mini-value { font-size:1.5rem; font-weight:700; color:var(--title-color); }
.kpi-mini-label { font-size:.68rem; color:var(--text-muted); text-transform:uppercase; letter-spacing:.04em; }
.empty-state-actions { display:flex; flex-wrap:wrap; gap:8px; justify-content:center; }
.btn-es-primary { background:rgba(var(--primary-rgb,17,138,102),.15); border:1px solid rgba(var(--primary-rgb,17,138,102),.3); color:var(--primary); border-radius:8px; padding:7px 16px; font-size:.78rem; cursor:pointer; }
.btn-es-secondary { background:rgba(255,255,255,.06); border:1px solid var(--glass-border); color:var(--text-muted); border-radius:8px; padding:7px 16px; font-size:.78rem; cursor:pointer; }
.btn-es-primary:hover, .btn-es-secondary:hover { opacity:.85; }

/* ===== CALLING — banner de chamada recebida (WhatsApp Calling API) ===== */
.incoming-call-banner {
    position: fixed;
    top: 12px;
    left: 50%;
    transform: translateX(-50%);
    z-index: 10000;
    background: #16a34a;
    color: #fff;
    padding: 10px 20px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    gap: 20px;
    box-shadow: 0 4px 16px rgba(0,0,0,0.3);
}
.incoming-call-actions { display: flex; gap: 8px; }
.btn-call-answer, .btn-call-reject {
    border: none; border-radius: 6px; padding: 6px 14px; cursor: pointer; font-weight: 600;
}
.btn-call-answer { background: #fff; color: #16a34a; }
.btn-call-reject { background: rgba(0,0,0,0.2); color: #fff; }

/* ===== CALLING — barra de chamada ativa (mostrada após atender/iniciar) ===== */
.active-call-bar {
    position: fixed;
    top: 12px;
    left: 50%;
    transform: translateX(-50%);
    z-index: 10000;
    background: #1e293b;
    color: #fff;
    padding: 10px 20px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    gap: 20px;
    box-shadow: 0 4px 16px rgba(0,0,0,0.3);
}
.btn-call-hangup {
    border: none; border-radius: 6px; padding: 6px 14px; cursor: pointer; font-weight: 600;
    background: #dc2626; color: #fff;
}